Experienced Management & Program Analyst Leader
Resume:
ETHELINE DAVIS
Management & Program Analyst
*************@*****.***
Upper Marlboro, MD USA
www.LinkedIn.com/
SUMMARY
Experienced Administrative Officer with proven skills and experience in verbal and written communication, budget, facilities, and providing exceptional customer service. Experience in preparing and responding to business correspondence and ensuring effective communication throughout the office. CONTACT
PROFESSIONAL EXPERIENCE
Management & Program Analyst (A) Section Chief
Homeland Security Investigations Global Trade Investigations/Crystal City May 2024 – September 2025
Supervised a team of administrative staff and coordinated daily office operations, ensuring consistent workflow and efficient service delivery. Provided guidance and support to staff members, managers, and colleagues, establishing clear performance expectations for the administrative unit and offering timely feedback while addressing issues as they arose. Represented Homeland Security Investigations both within the Department and in external engagements. Identified available funding sources, mechanisms, and processes to support training, professional development, and other initiatives that advance the mission of the Global Trade Division. Management & Program Analyst (Administrative Officer) Homeland Security Investigations July 18, 2018 – 2024 Serve as the central point of contact for all personnel actions supporting the Assistant Director of the Global Trade Division. Responsibilities include managing recruitment and onboarding using Direct Hire Authority, coordinating career-ladder promotions, processing within-grade increases, and administering hiring pathways such as the Pathways Program and the Veterans Hiring Authority. Provide high-level customer service to Global Trade Investigations employees, program liaisons, and the Office of Administration Operations, including Workforce Solutions, Financial and Logistics, and Finance, Acquisition, and Asset Management.
Oversee the Centrally Billed Account to authorize commercial travel and hotel arrangements for invitational travelers. Audit Citibank credit card statements to ensure all travel remains within allocated funding, and serve as the approving official for all budget transactions.
Resolve administrative issues and provide guidance on challenges arising from the day-to-day operations of GTI’s Administrative Section, ensuring all processes are accurate, compliant, and efficiently executed. EDUCATION
Bowie State University
University of Maryland
University College
Prince Georges
Community College
SKILLS
Communication
Teamwork
Time management
Leadership
Adaptability
SECURITY
CLEARANCE
Secret 2010
Page 2 – Davis Resume
Management & Program Analyst (Administrative Officer) Immigration & Customs Enforcement National Security Investigations
(NSD), Export Enforcement Coordination Center (E2C2), May 2006 – Sept 2017 Participated in senior-level staff meetings with SES leadership, Unit Chiefs, Deputy Assistant Directors, and Special Assistants. Delivered critical briefings on budget status, spending trends, personnel actions, staffing transitions, and workforce planning.
Team Lead, Operational Support Group where I Supervised a team of six administrative staff supporting NSD operations. Provided strategic recommendations regarding outgoing personnel and operational continuity. Reviewed and processed personnel actions through the Electronic System for Personnel. Approved budget transactions within the Federal Financial Management System to ensure compliance with federal regulations. Coordinated facilities and logistical requests with appropriate offices to maintain operational readiness.
Served as the COTR for NSD contracts beginning in 2007, overseeing contractor performance and compliance. Monitored the Greenzone Analytical Support Services contract to ensure all technical deliverables met specifications and timelines. Verified contractor adherence to period-of- performance requirements and resolved issues impacting deliverables. AWARDS: Awarded repeatedly for outstanding performance, Special Acts and Time-off for exceptional service. References: Lucy Pezzullo 415-***-****
Tamisha Colaire 202-***-****
Derek Gordon 954-***-****
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