Customer Service & Scheduling Specialist

Miranda Mendoza

Customer Service Specialist

*** **** ******

Richmond, CA

510-***-****

*************@*****.***

EXPERIENCE

Northern California Arthritis Center, Walnut Creek, CA — Scheduler

OCTOBER 2021 - PRESENT

Manage appointment scheduling, patient check-in/check-out, verify insurance, provide support to patients over the phone, use NextGen/Cintrix software

Wells Fargo, Hercules, CA — Teller

AUGUST 2018 - OCTOBER 2021

Executed transactions including deposits, cash loading, and vault balancing, Addressed account maintenance needs and offering tailored solutions to provide exceptional customer service

Massage Envy, El Cerrito, CA — Front Desk Associate JULY 2017 - JULY 2018

Conducted client check-in/check-out procedures and managed scheduling, Handled email communication and invoicing, membership payments and data entry

EDUCATION

Diablo Valley College, Pleasant Hill, CA— Associate's Degree SPRING 2014 - SPRING 2019

Arlington Christian School, Richmond, CA — HS Diploma AUGUST 2010 - JUNE 2013

PROJECTS

Pinole Senior Center Volunteer — Kitchen Worker

June 2015 - August 2015

SKILLS

Appointment Scheduling

Microsoft Office Suite

Sales

Cash Handling

Multi-line Phone Operation

Customer Service

Data Entry

Friendly

Proactive

Adaptability

Patient

Product Knowledge

Time Management

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