Detail-Oriented Customer Success & Operations Professional
Resume:
JOSELYN LOPEZ
Cranston, RI *****
**************@******.***
U.S. Citizen
PROFESSIONAL SUMMARY
Detail-oriented Customer Success and Operations professional with 5+ years of experience in case management, client services, compliance, and administrative operations. Proven ability to review complex documentation, interpret policies and procedures, conduct detailed research, and make informed decisions in high-volume environments. Skilled in analyzing eligibility requirements, identifying discrepancies, and ensuring compliance with regulatory standards. Strong background supporting clients, managing sensitive information, and collaborating across teams to deliver accurate and timely outcomes.
CORE COMPETENCIES
Case Management & Adjudication Support
Policy Interpretation & Compliance
Document Review & Verification
Eligibility Determination
Fraud Detection & Risk Identification
Regulatory & Legal Research
Customer Service & Client Support
Data Entry & System Management
Report Writing & Documentation
Cross-Functional Collaboration
PROFESSIONAL EXPERIENCE
Cintas Fire Protection
Accounts Receivable / Administrative Support
01/2025 – 01/2026 Full-Time (40 hrs/week)
Reviewed and processed customer accounts, invoices, and service documentation to ensure compliance with policies and regulatory requirements
Conducted audits of billing records to identify discrepancies and resolve issues
Maintained and updated sensitive client data in internal systems
Communicated with customers and internal teams to gather documentation
Prepared reports and maintained organized records for compliance
Managed high-volume workload with strong attention to detail
Skills for Rhode Island’s Future
Career Services Coordinator
04/2022 – 10/2024 Full-Time (40 hrs/week)
Managed high-volume caseloads and determined eligibility for employment programs
Conducted intake interviews and assessments
Reviewed documentation for compliance with program requirements
Maintained case files and entered data into tracking systems
Provided direct client support and issue resolution
Coordinated with employers and internal teams
The Providence Center
Employment Specialist
01/2021 – 03/2022 Full-Time (40 hrs/week)
Conducted interviews and eligibility assessments
Assisted clients with applications and documentation
Maintained case records and ensured compliance
Provided ongoing case management support
Identified barriers and developed solutions
DXC Technology
Third-Party Analyst
09/2019 – 01/2021 Full-Time (40 hrs/week)
Reviewed claims and documentation for eligibility and compliance
Conducted research to resolve discrepancies
Maintained accurate records and data integrity
Communicated with stakeholders for additional information
Identified risks and inconsistencies
RI Department of Labor & Training
Claims Adjudicator
04/2010 – 11/2018 Full-Time (40 hrs/week)
Reviewed claims to determine eligibility under laws and regulations
Conducted interviews to gather facts and assess credibility
Applied policies to make adjudicative decisions
Wrote detailed determinations
Identified fraud and escalated cases
Maintained confidentiality of sensitive data
EDUCATION
Community College of Rhode Island
Coursework Completed 2013
ADDITIONAL INFORMATION
Experience interpreting policies and regulations
Strong analytical and decision-making skills
Experienced in case management and eligibility determinations
Proficient in CRM and data tracking systems
Strong written communication and documentation skills
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