Results-Driven Transportation & Client Operations Leader

Mayra Espinosa ********@*****.***

*** ******* ** *********, ** 07208 908-***-****

SUMMARY OF QUALIFICATIONS

Results-driven Transportation & Client Operations Manager with 15+ years of experience leading drayage, brokerage, and intermodal transportation across high-volume NY/NJ markets. Proven leader in carrier sourcing, rate negotiation, customer account management, and performance optimization. Skilled at resolving service disruptions, capacity constraints, and network inefficiencies while maintaining DOT compliance and safety standards. Recognized for building strong carrier and client partnerships that drive retention, operational efficiency, and profitability. CORE COMPETENCIES

● Transportation Operations Management

● Client Relationship Management

● Carrier Sourcing & Procurement

● Rate Negotiation & Margin Control

● Capacity Planning & Network Optimization

● KPI Monitoring & Performance Reporting

● Service Recovery & Escalation Management

● DOT & FMCSA Compliance

● HOS & DVIR Oversight

● Claims Management & Root Cause Analysis

● Cross-Functional Leadership

● Cost Reduction & Process Improvement

PROFESSIONAL EXPERIENCE

Samsung SDS America Inc Ridgefield Park, NJ

Import Operations Manager 2024 - 2026

● Managed end-to-end drayage operations for high-volume import accounts, overseeing container movement, carrier coordination, scheduling, and port compliance.

● Built and maintained strong relationships with drayage carriers to secure capacity and ensure consistent service levels.

● Proactively sourced alternative carriers to address capacity shortages and mitigate service disruptions.

● Monitored carrier performance through KPIs including on-time delivery, dwell time, cost metrics, and service exceptions.

● Led monthly performance reviews with carriers, addressing service gaps, negotiating rates, and implementing corrective action plans.

● Helped resolve service challenges, capacity constraints, and network inefficiencies through cross-functional collaboration with Logistics, Procurement, QA, and Finance teams.

● Managed freight claims tied to shortages and damages, conducting investigations and implementing loss-prevention strategies.

● Ensured compliance with port authority regulations, chassis usage requirements, and safety protocols. Daybreak Express Newark, NJ

Freight Broker / Transportation Supervisor 2016 - 2024

● Directed daily transportation operations coordinating 50+ truckloads per day across regional and national networks.

● Managed a network of vetted carriers, prioritizing safety ratings, reliability, and performance consistency.

● Negotiated carrier rates while maintaining profitability targets and long-term partnership agreements.

● Oversaw performance monitoring through carrier scorecards tracking service levels, claims ratios, and compliance metrics.

● Served as primary escalation point for client service failures, implementing recovery strategies to protect customer relationships.

● Resolved service disruptions, capacity gaps, and routing inefficiencies to maintain on-time performance.

● Ensured compliance with DOT regulations, HOS requirements, and DVIR processes for local P&D drivers.

● Led and developed a team of 6 brokers, reinforcing accountability, operational standards, and customer service excellence.

Logistics Team, Inc.Edison, NJ

Lead Customer Service Representative 2014 – 2016

● Supported key transportation accounts by monitoring shipment performance and resolving service exceptions.

● Improved internal processes to enhance order accuracy and reduce delivery errors.

● Analyzed account data to identify trends impacting service quality and customer satisfaction. Newport Distribution Services Edison, NJ

Shipping/Receiving Supervisor and Office Administrator 2007 – 2014

● Supervised warehouse and outbound transportation coordination to support efficient customer fulfillment.

● Managed inventory controls, shipping documentation, and compliance with customs regulations.

● Implemented process improvements to streamline operations and increase service reliability. EDUCATION

Fairleigh Dickinson University Hackensack, NJ

Bachelors in Business Management May 2016

Union County College Cranford, NJ

Associate in Business Administration June 2011

CERTIFICATIONS

OSHA 10-Hour Certified

TECHNICAL SKILLS

SAP TMS NERP PC Miller DAT Load Board SAFER Microsoft Office Suite KPI Reporting Data Analysis Account Management Optimal Customer Service Bi-lingual (English and Spanish)

REFERENCES

Available upon request

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