Administrative Professional with Real Estate Focus

LinkedIn Profile: https://www.linkedin.com/in/dawn-m-deltour/

Austin, TX

SKILLS

Microsoft Office (Word, Outlook, Excel, PowerPoint, TEAMS), Ring Central, Linear, Slack, Skype, 2nd year Accounting Student, Detail oriented, Administrative Support, Organizational skills, Analytical, Results oriented, Customer Service, Office management, Real Estate (First time home buyer, New Construction and Luxury Real Estate), Reception, Listing coordination, Closing coordination, Property Management, Business Management, Office Administrator, Scheduling/Calendar, Computer Literacy, Real Estate development, CRM, Interpersonal skills, Written and Verbal communication, Confidential, Inventory management, Problem Solving, Professional, Chat/SMS/Email Support, Medical Terminology, Customer Relationship Management.

EXPERIENCE

Personal Assistant, Private Family, Austin, TX, 1/2025 - Present

Assist Client with all aspects of home management. Including scheduling, purchasing/selling, travel, reservations, vehicle maintenance, A/P and business as needed.

Communicate in person, text, email and Slack. Task management via Outlook calendar invite, Slack and Linear.

Provide childcare as needed, shop, and prepare meals. Receptionist/Administrative Support, Northern Trust, Sarasota, FL, 1/2024-11/2024 Northern Trust Partner, Sarasota, FL, 7/2024-11/2024 Contractor for Rose International at Northern Trust, Sarasota, FL 1/2024-July 2024

Open office, greet guests, manage phone calls.

Pick up, sort, deliver, and scan mail and documents. Create shipment labels and ship documents.

Schedule meeting rooms and lunches for clients. Support Hospitality staff as needed.

Use Outlook email, calendars, and TEAMS for meeting rooms and messaging. Assist with technology. Work with Excel, Word, PowerPoint.

Assist with set up, clean-up of events and any food and beverage as needed.

Maintain meeting room schedule, cleanliness, and supplies.

Assist with large event preparation, printing of nametags, greeting guests, and any other tasks as needed.

Print daily calendars and schedules, cross check calendars for discrepancies.

Check and maintain room PC’s. Monitor Pitney Bowes machine.

Order and maintain office supplies.

Assist Partners as needed.

Executive Assistant: Capital Accountant Inc.- Las Vegas, NV, 9/2023-11/27/2023

Open office, greet guests, manage phone calls, filing, and mail and package deliveries.

Scan, mail, and document Check Runs.

General Journal Entries in Sage and QuickBooks as needed.

Bank and CC account reconciliation.

Breakout invoices monthly.

Assist owner and Staff with projects as needed.

****.*******@*****.*** 920-***-****

DAWN M DELTOUR

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Dawn M Deltour

Transaction/Compliance Coordinator: MV Realty – Remote, Austin, TX 10/2021- 8/2022

Process HBA contracts from notary appointment through contract submission and funding request.

Confirm appointments with notary and signer, verify correct documents are uploaded for the scheduled appointment.

Post signing: work with Notary and Agent. Review documents for compliance, request corrections, upload to VPN and software and request funding.

Manage daily emails, messaging on slack, Teams, and RingCentral as well as phone calls and texts.

Stay abreast of process and compliance changes, assist Notaries, Agents, Underwriters and Management as needed.

PIP Claims Examiner: Sedgwick Claims Management – Remote, Austin, TX 03/2021- 10/2021

Receive, process, and make payments for Auto PIP claims. Remote Transaction Coordination: Independent Contractor, Austin, TX, 07/2020-04/2021

Manage contact to close for assigned contracts.

Initiate a task-based system to keep all on target from contract to close.

Communicate with Clients to form a relationship and be a resource for any questions or concerns.

Coordinate Clients, Agents, Title companies and Lenders for open communication and assistance. Director of Administrative Services: Century 21 Connect Realty - Roswell, GA, 8/2019-5/2020.

Manage varying levels of 60+ agent assistance to increase agent production.

Initiate a task-based system to keep all on target for listing maintenance and contract to close.

Input listing data and photos into MLS systems.

Coordinate all parties to the contract.

Manage day to day emails for the Help desk, global assistant, and agents. Realtor/Licensed Assistant: Drew Russell, Michael Saunders, Sarasota, FL, 8/2016- 8/2019 Transaction Coordinator: Keller Williams On the Water, 11/2015-8/2016 Receptionist/Administrative support: Michael Saunders & Company, 7/2015-11/2015 Realtor/Licensed Assistant: Coldwell Banker/KW, Appleton, WI, 1/2011-7/2015 Realtor: Century 21, Appleton, WI 9/2009-10/2010

Prepare agent and property marketing materials for prospective buyers and sellers.

Create Pre-listing packages for appointments, prepare listing paperwork and presentations, coordinate photos and collection of MLS data with sellers for a consistent listing process and document and share all showing feedback.

Prepare contracts, review them once signed to be sure they are fully executed and compliant, calendar all important dates and deadlines to make sure they are met, and all tasks completed.

Prepare Clients, Inspectors, Closing Attorneys, Lenders, and Co Brokers to transition smoothly from contract to close.

Create CMA's, spreadsheets, mailing lists, monthly newsletters, and use various software and CRMs to touch a wide variety of markets.

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Dawn M Deltour

Use various Real Estate Software, Microsoft Office, Google suite, and social media.

Organize and file all documents, perform all administrative office duties. Maintain office and supplies for uninterrupted workflow.

Meet with Clients as needed.

Manage office activities, greet clients and agents, maintain conference room schedules, scan, copy, fax,

answer and route all calls, sort, and deliver mail, maintain office supplies, internet and machines, open and close office. Create floor duty calendar to keep agent coverage full.

Assist agents with technology, trouble shoot printer/computers to keep the office running smoothly.

Assist Listing/closing coordinators on busy days and for vacation fill-in. Administrative Support: Thrivent Financial via Kelly Services, Appleton, WI, 12/2014 to 2/2015

Provide administrative support to the community engagement team.

Collect data and prepare spreadsheets with charts and reports. Financial Aid intern: Fox Valley Technical College, Appleton, WI, 11/2013 to 11/2014

Assist students with financial aid questions, process paperwork for Financial Aid.

FAFSA Assistance to students and parents.

PEOPLESOFT software experience.

Assist financial aid staff with projects, and mailings.

Scan, link, and route Financial Aid paperwork.

ADDITIONAL WORK HISTORY

Self-employed, Independent Mary Kay Consultant 1994-2024 Office Assistant 2010-2011

YMCA Kids Corner staff 2010-2011

Appleton Area School District, Substitute Paraprofessional 2009-2013 Fox West YMCA 2006-2007

Real Estate Investor, Land Dev, Home Design and General contract 1995-2006 EDUCATION

Fox Valley Technical College: 1/2014- 5/2026

Current Programs: Bookkeeper Certificate Accounting/Administrative Professional Rowlett School of Real Estate: 10/2017-12/2017

Florida Real Estate Salesperson Pre-Licensing class Laurel Stone School of Real Estate: Real Estate: 9/2009 Wisconsin Real Estate Salesperson Pre-Licensing class Bellin School of Radiologic Technology:

Green Bay, WI

Shiocton High School: Shiocton, WI

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