Executive-Style Customer Service Leader (Remote)

Betty Ann Ford

**** ****** ******** ***

Houston, Texas 77067

Ph: 832-***-**** ********@*****.***

I have over 25 years of customer service and multifamily work experience. Through hard work, team work and strong leadership ability I have build long term professional growth. I am even tempered, likeable and love to laugh out loud. I have good organizational skills and a proven track record of training my staff to improve their work quality and customer service ability. At this point, I am seeking a company with room to grow and advance. I am honest, enthusiatic and possess a willingness to meet new challenges head on with realistsic expectations of reaching targeted goals.

EXECUTIVE PROFILE

•Supervised office staff, maintenance, vendors and contractors

•Hiring, training, motivating, encourageing and maintaining a high morale to develop a successful staffing team.

•Proficient at identifying existing and potential barriers to successful accomplishment of all problems areas requiring corrective action and presenting unique and timely solutions

•Sound analytical and organizational expertise and professional, objective approach to all projects.

•Meeting deadlines, while efficiently utilizing time and resources

CORE COMPETENCIES

Professional & Personable Mangement/Marketing

Customer Service/Client Relationship Quality Control/Adaptability

Training & Development Teambuilding/Leadership

Counseling Coaching

B Ford Page 2

PROFESSIONAL EXPERIENCE

•Provided strong management ability of its day to day operations of various occupancy challenged communities

•Effectively stabilizing lease ups and occupancy challenged properties with strong aggressive marketing techniques.

•Routinely inspect all vacancies, market readies, breezeways, curb appeal, signage, exteriors and common areas

•Monitored collection efforts and follow up on delinquent rent i.e. prepared eviction documents

•Coordinate and follow up on leasing, monitored ads for positive reports from social media

•Maintain and accurate knowledge of all aspects of the community, particularly in areas such as rent, apartment availabilities and pricing information.

•Provided employee safety training and leasing updates as needed

•Audit files for accuracy

•Reviewed rental applications, lease contracts, proposal and various company reports

•Monitored collection efforts, prepared lease contracts, bank deposits, documents for court.

Skills: Microsoft> Word, Excel and Power Point, Rent Manager, One Site, AMSI and Rentroll

Employment

Allied Universal Security Security personnel 03/2022 to Present

Amaz Property Management Property Manager 02/2021 to 09/2021

Unemployed NA 09/2021 to 03/2022

Allied Universal Security Security Personnel 02/2020 to 02/2021

BG Multifamily Apartment Personnel 07/2019 to 02/2020

Amaz Property Management Property Manager 01/2011 to 06/2019

Education

YMCA Community College Psychology

Northeastern Illinois University Psychology

Illinois School of Commerce Accounting Clerk

Houston Apartment Association CAM Designated

References upon request B Ford

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