Senior Scrum Master - Agile Transformation Leader

Name: Neelam Singhal

Role: Senior Scrum Master

Phone+571-***-****

Email: **************@*****.***

LinkedIn: http://www.linkedin.com/in/neelam-singhal-33730453

Professional Summary

●10+ years experience leading Agile transformations and cross-functional teams in tech, finance, e-commerce, healthcare, and automotive sectors.

●Expertise in SAFe, Scrum, and Agile frameworks, driving improvements in delivery speed, quality, and business value.

●Skilled in Jira, Confluence, and AWS for project transparency, reporting, and regulatory compliance (HIPAA, PCI-DSS, GDPR, ISO 26262).

●Facilitates Agile ceremonies and coordinates multiple concurrent Scrum teams to ensure alignment and collaboration.

●Coaches teams in continuous improvement, fosters psychological safety, and champions innovation.

●Implements metrics-driven delivery using velocity, cycle time, burndown charts, and defect tracking for predictability.

●Guided teams in adopting test automation and shift-left testing practices, reducing production defects and shortening release timelines.

●Promoted a DevSecOps culture by integrating security early in the SDLC and aligning with enterprise governance policies.

●Introduced Kanban practices for maintenance and support teams, improving throughput and reducing lead time for production fixes.

●Mentored team members on continuous learning through workshops, peer reviews, and best practice sharing.

●Led risk management sessions to proactively address risks impacting sprint deliverables.

Technical Skills

Agile Frameworks

Scrum, Kanban, Agile at Scale, Value Stream Mapping

Project Tools

Jira, Confluence, Miro

Cloud & Infra

AWS (Scalability, Resiliency, Security)

Compliance

HIPAA, PCI-DSS, GDPR, NIST, ISO 26262

Metrics & Analytics

Velocity, Cycle Time, Burndown Charts, Defect Trends, AI-Assisted Agile Tools

Testing Practices

Test Automation, Shift-Left Testing

Collaboration

Sprint Ceremonies, Backlog Refinement, Risk Management, Hackathons

SDLC & Security

Secure SDLC, Cybersecurity Compliance, Governance Policies

Certifications and Educational Details

●Certified Scrum Master (CSM) – Scrum Alliance.

●Post Graduate Diploma in Computer Application.

●Masters in Science .

Work Experience

Client: Prudential Financial, Newark, NJ Sep 2024 - Present

Role: Senior Scrum Master

Responsibilities:

●Facilitate Scrum ceremonies to ensure team alignment and adherence to Agile principles.

●Coach teams on Scrum framework, fostering self-organization and continuous improvement.

●Remove impediments and protect the team from distractions to maintain focus.

●Collaborate with Product Owners to prioritize clear, actionable backlog items aligned with business goals.

●Track progress using Agile metrics and tools like Jira for transparency and informed decisions.

●Support cross-team collaboration and coordinate dependencies to enable smooth delivery.

●Cultivate a culture of psychological safety to encourage open communication and innovation.

●Lead risk identification and resolution to minimize project disruptions.

●Promote automation and DevSecOps practices for higher quality and faster releases.

●Drive continuous learning through workshops, retrospectives, and knowledge sharing.

●Act as a servant leader to empower and enable the team rather than command.

Client: ebay, San Jose, CA Jan 2022 – Aug 2024

Role: Senior Scrum Master

Responsibilities:

●Led multiple Scrum teams delivering e-commerce upgrades aligned with business goals.

●Facilitated Agile ceremonies to promote transparency, teamwork, and accountability.

●Mentored Product Owners, Developers, and QA on SAFe and Scrum for continuous growth.

●Coordinated cross-functional teams to meet performance and usability targets.

●Managed backlogs and tracked progress via Jira, Confluence, and Miro.

●Used Agile KPIs (Velocity, Cycle Time, Burndown) to optimize delivery.

●Streamlined CI/CD pipelines for faster, reliable deployments.

●Removed blockers and cultivated psychological safety for open communication.

●Drove alignment through PI Planning and Scrum of Scrums for cross-team coordination.

●Promoted test automation and shift-left testing to boost quality and speed.

●Leveraged Big Data tools for personalized customer recommendations.

●Ensured PCI-DSS and GDPR compliance throughout development.

●Advocated data-driven decision-making with analytics and A/B testing.

●Introduced Kanban to support teams for improved throughput and reduced lead times.

●Collaborated with stakeholders on roadmaps and priority management.

●Supported diversity, innovation, and maintained compliant documentation.

Client: Toyota, Plano, TX Oct 2019 – Dec 2022

Role: Scrum Master

Responsibilities:

Here is a very precise, Scrum Master–focused rephrasing in points:

●Led Agile ceremonies ensuring Scrum framework adherence and team focus.

●Collaborated with Product Owners to maintain prioritized, refined backlogs aligned with business and automotive standards.

●Guided teams in SAFe Agile to accelerate delivery of complex automotive projects.

●Monitored sprint progress and metrics via JIRA dashboards for data-driven decisions.

●Proactively removed impediments through stakeholder and vendor coordination.

●Coached teams on Agile best practices to foster continuous improvement and self-organization.

●Integrated automated testing within CI/CD pipelines to enhance quality and reduce cycle times.

●Ensured compliance with ISO 26262, cybersecurity, NIST, and GDPR standards.

●Supported DevOps adoption leveraging Jenkins, Git, and AWS services.

●Optimized delivery flow using value stream mapping and Agile KPIs.

●Mentored junior Scrum Masters supporting enterprise Agile transformation initiatives.

●Facilitated cross-team collaboration and coordination through ARTs for seamless delivery.

Client: UnitedHealth Group, Eden Prairie, MN Mar 2016 – Sep 2019

Role: Scrum Master

Responsibilities:

●Facilitate Agile ceremonies to ensure Scrum adherence and enhance team engagement.

●Collaborate with cross-functional teams to deliver healthcare upgrades on schedule.

●Manage and prioritize backlogs using Jira and Confluence, enabling transparent communication.

●Coach teams on Agile, SAFe, and iterative delivery to improve productivity and quality.

●Partner with Product Owners to refine stories and ensure regulatory compliance (HIPAA).

●Support DevOps integration with CI/CD pipelines (Jenkins, Git) to speed releases and reduce risks.

●Use metrics like velocity and burn-down charts for planning and forecasting.

●Coordinate dependencies across teams for smooth feature integration.

●Promote TDD and BDD to boost code quality and reduce defects.

●Oversee release activities including automated regression testing.

●Drive continuous improvement via workshops and knowledge sharing.

●Proactively remove blockers by engaging stakeholders and leadership.

●Use Power BI dashboards for data-driven decision-making and defect tracking.

●Foster transparency, accountability, and adaptability to meet evolving healthcare needs.

Client: Dell Technologies Inc, Round Rock, TX Dec 2014 – Feb 2016

Role: Project Manager

Responsibilities:

●Facilitate Agile ceremonies to ensure Scrum adherence, team focus, and continuous improvement.

●Collaborate with cross-functional teams to deliver solutions aligned with business goals.

●Manage and prioritize backlogs, track progress using tools like Jira, Confluence, and Microsoft Project.

●Define project scope, requirements, and success criteria with stakeholders.

●Identify and mitigate project risks and dependencies proactively.

●Coordinate communication and task management using ServiceNow and other platforms.

●Monitor budget, resource allocation, and cost forecasting to optimize delivery.

●Facilitate change management to ensure smooth adoption of new solutions.

●Deliver regular status reports, dashboards, and presentations for leadership review.

●Enforce quality standards and compliance throughout project delivery.

●Manage vendor relationships, aligning third-party work with organizational standards.

●Drive process improvements to shorten delivery cycles and enhance collaboration.

●Plan and execute User Acceptance Testing (UAT) to validate solutions pre-deployment.

●Maintain strict compliance with data security, privacy, and IT governance.

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