Technical Operations Leader with Proven Excellence

Michael John Murphy

**** *** ****** ***

Melbourne, FL 32955

843-***-****(P. Cell)

I am a proven Leader with years of experience wanting to apply my knowledge to a new challenge. My career has been in the Telecommunications business for many years managing and directing teams to make them the best in the industry with a concentration on metrics, safety, employee development and customer care. I am a goal oriented individual with a drive to be the best at what I do. If you are wanting an individual with these drives, successes and attributes, I would like to apply my years of experience managing or individually work within your team in the near future. Below is a brief summary of my background, certifications and successes. 2021 to Nov. 2025: Spectrum/Charter Communications Melbourne, FL. Duties:Technical Operations Manager Melbourne, FL. 5- Technical Operation Supervisors,

80- Technicians

2016 to 2021 Spectrum/Charter Communications Maryville, TN. Position:SR Technical Operations Manager

Duties:10- Technical Operation Supervisors,

115- Technicians

Reason for Position Change same location: The SR Director of Field Operations originally from Maryville, TN position was eliminated during Merger and was placed back into Maryville, TN office as Director. This caused my position to change from Director to SR Technical Operations Manager for the North East part of ETN.

2015 thru 2016 Charter Communications Maryville, TN Position:Director of Field Operations East Tennessee. Duties:Directed- 2 Technical Operation Managers,

19- Technical Operation Supervisors,

230 Technicians

2013 to 2015 Time Warner Cable Middletown, NY

Position:Technical Operations Manager

Duties:5 Supervisors,

70 Installation, Service, Maintenance and CLI Technicians. I Lead, Motivated and Trained each Direct Report. I maintain Daily, Weekly and Monthly metrics. CSG

2005 to 2013 Time Warner Cable Summerville, SC

Position:Technical Operations Supervisor

Duties:To oversee Installation and Service Technicians Drop Bury Contractor, Contract Invoicing, Contractor Charge Backs,Quality Control Standards Adherence, Safety, Routing, Customer Issues, All Division Damage Claims, Department/ Division performance, DCR’s (TOC), C-COR, ICOM’s,

WFM, Progressive Discipline, Interview Applicants, Termination, Kronos, Proof of Performance, CLI, Budget Forecast, Performance Metrics, Smart Home Installation Technicians, Smart Home Security Installations/Technicians and All Duties assigned. 1999 to 2005 Knology Inc. N. Charleston, SC

Position:Installation Supervisor

Duties:To oversee Install Technicians, Contract Installers, Drop Bury Department, QC Technicians, Disconnect Technicians, Yearly Budget, Budget Forecasting, Progressive Discipline, Corporate Safety Committee, Division Safety Representative, Scheduling, Routing, Customer Complaints, Damage Claims and All Duties assigned.

Previous Positions:

Technical Operations Supervisor Construction/Upgrade TWC Project Manager Construction CATV

Safety and Technical Trainer CATV

All CATV Technical Jobs Installer through Maintenance Tech Dispatch Supervisor

Contract Installation Manager

Certifications:Essentials of Management TWC

Essentials of Leadership TWC

Broadband Technical Management Arapahoe Comm. College Broadband Technology Certification Arapahoe Comm. College Broadband Digital Management Arapahoe Comm. College Burglar AlarmCertification South Carolina State

Fire Alarm Certification South Carolina State

Supervisory Excellence Univ. of California, Riverside National Cable Television Institute Certifications: Certified Senior Master Technician `National Cable Technical Institute Certified Master Technician National Cable Technical Institute Certified HFC Master Technician National Cable Technical Institute Certified Customer Premise Master Technician National Cable Technical Institute Understanding Voice/Data Networks National Cable Technical Institute Computers and Broadband Modems National Cable Technical Institute Troubleshooting Advanced Services National Cable Technical Institute Certified Broadband Installer SCTE

Principles of Management National Cable Technical Institute Introduction to Business National Cable Technical Institute Effective Supervision National Cable Technical Institute Advanced Technician National Cable Technical Institute System Technician National Cable Technical Institute Fiber Optic Technician National Cable Technical Institute Service Technician National Cable Technical Institute Installer Technician National Cable Technical Institute CATV Test and Measurements National Cable Technical Institute Return Path Operations National Cable Technical Institute Excellence in Customer Service National Cable Technical Institute CATV System Overview National Cable Technical Institute Television/Video Production National Cable Technical Institute Digital Technician National Cable Technical Institute Broadband Digital Installer National Cable Technical Institute

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