Administrative & Ops Specialist with SOC Basics
Resume:
Roshini Joseph
Phone: 224-***-****
Email: ****************@*****.***
Professional Summary
Administrative and operations professional with international experience in travel services, sales and marketing, HR administration, payroll support, and office management. Proven ability to coordinate operations, manage employee records, and support business processes efficiently. Recently expanded skills into cybersecurity fundamentals including Security Operations Center (SOC) concepts, alert analysis, and incident response basics. Detail-oriented, reliable, and comfortable working in fast-paced and remote environments.
Skills
Microsoft Word & Excel
Security Operations (SOC) Fundamentals
Incident Response Basics
Alert Analysis
Compliance Awareness
Remote Work Readiness
Payroll Processing & Recordkeeping
Financial Reporting Assistance
Customer Service & Communication
Work Experience
Travel Consultant – Link Air Travels, India Jan 2009 – Dec 2011
Managed travel arrangements for individual and group clients, including ticketing, reservations, and itinerary planning. Provided customer service support and maintained strong client relationships while ensuring accurate booking and follow-up services.
Sales & Marketing Executive – Softland India Limited, Kinfra Apparel Park Aug 2011 – Aug 2013
Promoted company software solutions and maintained client accounts. Organized marketing campaigns, conducted product demonstrations, and supported sales growth through customer engagement and relationship management.
Administrative Executive – ROHZ Interior Design Company, Dubai, UAE Sep 2013 – Sep 2015
Handled daily administrative operations including documentation, scheduling, coordination with clients, and office management tasks to support business operations.
Administrative Executive / HR Assistant – Good Foods Group LLC 2016 – 2022
Supported HR and administrative operations including employee documentation, payroll assistance, record management, and coordination with internal departments. Assisted with financial reports and maintained organized personnel records.
Administrative Manager / HR Assistant / Payroll Assistant – Topline Transportation Company, Waukegan, Illinois Aug 2023 – Dec 2025
Managed administrative operations including payroll processing, employee records, and HR coordination. Assisted with financial reporting, compliance documentation, and daily office operations while supporting transportation management activities.
Education
Bachelor of Business Administration (BBA) – Tamil Nadu University 2008 – 2011
Diploma in Airport Management – Air Wing International Academy, Kowdiar 2008 – 2009
High School – Our Lady of Mercy Higher Secondary School, Puthukurichy
Certifications & Cybersecurity Training
Introduction to SecOps – Palo Alto Networks (July 2025). Gained foundational knowledge in Security Operations Center (SOC) workflows including alert triage, threat detection concepts, and basic incident response processes.
Languages
English, Hindi, Malayalam
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