Results-Driven Project & Analytics Leader

JACQUELINE HOLLOWAY

**** *** **** ***** ***. *** · Germantown, TN 38138 901-***-**** ******************@*******.***

PROFESSIONAL SUMMARY

Project management and business analytics professional with extensive experience leading large-scale process improvements, supervising field operations, and optimizing logistics. Skilled in strategy alignment, data analysis, and system design with a proven record in engineering, government service, and health investigations.

EXPERIENCE

Funding Advisor – Strategic Growth

HOSoptima, Inc. 2025–Present

• Drive capital strategy to support growth and enterprise expansion.

• Lead go-to-market initiatives and strategic pilots.

• Advise on legislative campaigns and insurance-backed incentive programs.

Administrative Assistant – Contact Representative

Internal Revenue Service 2023– 2025

•Provide technical assistance to taxpayers

•Manage schedules, emails, and travel for Territory Director

•Prepare reports, documents, and presentations

•Confidential support of Territory Director and Senior Management

•Support HR, finance, and project teams with administrative tasks

•Maintain confidentiality of support files

•Support daily operations

U.S. Census Bureau – Census Field Supervisor

Memphis, TN 2020–2021

• Supervised 15–20 Census Takers, ensuring data quality and on-time completion.

• Trained, coached, and evaluated staff; managed staffing levels and workflow.

• Led quality control for the Post-Enumeration Survey verifying Census accuracy.

Shelby County Health Department – Health Investigator

Memphis, TN Jan–Apr 2021

• Conducted case investigations for COVID-19 patients and advised on safety measures.

• Assisted citizens with vaccine scheduling and escalated urgent concerns.

FedEx Express – Project Engineering Specialist

Memphis, TN & Honolulu, HI 2008–2017

• Managed budgets, capital projects, and productivity goals for major operations.

• Designed and implemented process improvements replicated across the FedEx network.

FedEx Express – Senior Performance & Planning Analyst

Memphis, TN 2005–2008

• Automated Customer Satisfaction Survey ahead of schedule and under budget.

• Improved reporting processes during major acquisitions and corporate restructuring.

EDUCATION & CERTIFICATIONS

MBA, Business (IT Certificate), Dowling College

BA, Psychology/Social Work/English, University of Mississippi

Certificates: Business Analytics (Harvard, pending), Project Management & Six Sigma (Villanova), Advanced Business Process Mgmt. (Univ. of San Francisco)

SKILLS

Venture Capital · Business Development · Customer Advocacy · Project Management · Process Optimization · Data Analysis (R, ArcGIS, Excel, Access) · Strategy & KPI Alignment · Route Planning & First, Middle, and Last Mile Delivery · Leadership & Training · Customer Service

ACTIVITIES

Toastmasters Founder · FedEx Hispanic Network · Fundraising Volunteer (March of Dimes, AHA, St. Jude) · Univ. of Mississippi Mentor · Legislative Liaison & Speaker’s Bureau (State Farm)

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