Restaurant Operations Leader with Culinary Expertise

KEVIN R. HAUSER

linkedin.com/in/kevinrhauser

M: 603-***-**** E: **************@*****.***

Leadership Food Service Operations Budget Management Menu Development Culinary Production

Food Preparation Order Management Regulatory Compliance Restaurant & Lounge Management

Banquet Operations Room Service Guest Service Management Training EXPERIENCE:

Culinary Service Director, Morningside of Wilmington, Wilmington, NC 05/2025 – 03/2026

Developed rotating menus aligned to resident dietary needs, partnering with nutrition professionals.

Oversaw daily kitchen operations, including food preparation and special events.

Led and trained culinary and dining staff on food safety, quality, and service standards.

Maintained full regulatory compliance, achieving 96%+ health inspection scores.

Managed ~$350K annual budget, overseeing purchasing, vendors, and cost control.

Directed inventory and procurement to ensure availability and minimize waste.

Recruited and developed staff to support consistent, high-quality operations.

Improved resident satisfaction through feedback, issue resolution, and experience enhancements

Partnered with nursing, activities, and facilities teams to support resident care.

Planned and executed themed meals, events, and community functions. Front of House Manager, Cambridge Village Senior Living, Wilmington, NC 01/2025 – 5/2025

Plan, organize, and direct all dining operations, ensuring compliance with federal, state, and local regulations to deliver a safe and high-quality dining experience in the restaurant and pub.

Recruit, hire, train, and supervise front of house staff to deliver exceptional dining service for community residents and guests.

Manage point of sale (POS) system processes, including staff training and menu and pricing updates to ensure accurate sales and financial tracking.

Collaborate with cross-functional teams to develop themed and special dining events to enhance guest engagement and patronage.

Coordinate catering and staffing for all community events.

Design drink menus and manage alcohol inventory, including ordering and stock control.

Manage labor cost efficiency while maintaining service excellence goals.

Champion a culture of hospitality and top-tier service throughout the dining operations. Director, Dining Services/Chef Manager, Brightview Senior Living, Warren, NJ 04/2016 – 12/2023

Developed seasonal menu cycles that catered to dietary needs and preferences of all residents, collaborating with nutritionists to ensure meals aligned with specific dietary and health requirements.

Managed and actively participated in food preparation for daily menu items and special events.

Directed kitchen staff to ensure proper food handling and cooking techniques. Ensured compliance with all local, state, and federal health, safety, and sanitation standards.

Managed Dining Services annual budget, including food and supplies procurement, equipment purchasing and maintenance, staffing, and miscellaneous operational expenses. Consistently maintained costs 3-5% under budget.

Managed food and supplies inventory and maintained appropriate stock levels to support daily operations.

Recruited, hired, and trained kitchen and dining room staff. Ensured staff members were well-trained in food safety and customer service.

Focused on resident satisfaction by soliciting feedback, addressing concerns, and continuously working to improve the dining experience. Created a comfortable and personal environment within the dining areas.

KEVIN R. HAUSER

linkedin.com/in/kevinrhauser

M: 603-***-**** E: **************@*****.***

Partnered with activities, nursing, memory care, sales, and maintenance teams to provide individualized care and services to all residents.

Awarded top honors for maintaining an occupancy rate of 90% + annually at Brightview leadership conference.

Collaborated with activities and sales teams to plan and execute special events, themed meals, holiday celebrations, and quarterly marketing functions.

Food & Beverage Operations Manager, Newark Marriott Hotel, Newark, NJ 05/2014 – 03/2016

Managed restaurant, lounge, beverage, and room service operations for a property of 600 + guest rooms.

Assisted in maintaining restaurant, lounge, and room service beverage and labor costs consistently below monthly budget plan.

Responsible for the scheduling, hiring, and productivity of 41 food and beverage associates.

Trained and developed food and beverage associates to ensure consistent, high-quality guest service.

Assisted in improving Guest Satisfaction scores from 60.7% to 72.5%.

Assisted in maintaining associate productivity levels at an average of 4% under budget. Food & Beverage Operations Manager, Courtyard by Marriott Nashua, Nashua, NH 03/2008 – 02/2014

Managed all banquet, restaurant, lounge, and room service operations and associates.

Responsible for maintaining food and beverage inventory and cost control. Consistently achieved food costs at least 4% below budget.

Responsible for the scheduling and productivity of hourly associates based upon fluctuating occupancy levels.

Trained and developed food and beverage associates to assist with management of the department.

Responsible for management of all food and beverage vendors and invoices.

Consistently maintained a score of 92% or above for quarterly health inspections.

Reviewed Guest Satisfaction Survey results with PM food and beverage associates and update weekly department goals accordingly.

8/2005 – 03/2008 Kitchen Supervisor, Courtyard by Marriott Nashua, Nashua, NH 10/2003 – 8/2005 Kitchen Supervisor, Nashua Marriott Hotel, Nashua, NH 10/2002 – 10/2003 Line Cook, Burlington Marriott Hotel, Burlington, MA 02/2002 – 10/2002 Assistant Culinary Manager, Nashua Marriott Hotel, Nashua, NH 06/1995 – 01/2002 Kitchen Supervisor, Nashua Marriott Hotel, Nashua, NH CERTIFICATIONS: FSM Certified, NRFSP Proctor, Serve-Safe Certified, TIPS Certified, HACCP trained

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