Emergency Dispatch & Customer Service Specialist
Resume:
Lisa Starks – ATS-Compatible Resume
Lisa Starks
Tulsa, OK
720-***-**** *************@*****.***
Professional Summary
Dedicated and results-driven Customer Service and Emergency Dispatch professional with over 3 years of experience in high-pressure, fast-paced environments. Skilled in alarm monitoring, incident escalation, documentation, and client communication. Adept at managing multiple tasks simultaneously while ensuring accuracy, compliance, and exceptional customer experiences. Recognized for strong problem-solving abilities, adaptability, and commitment to confidentiality.
Core Competencies
●Emergency Dispatch Operations
●Alarm & Incident Monitoring
●Customer Service Excellence
●Call Center Operations (Inbound & Outbound)
●Microsoft Office Suite & Data Entry
●Problem Solving & Decision Making
●Documentation & Reporting Accuracy
●Confidentiality & Compliance
●Multi-Tasking in High-Pressure Environment
●Scheduling & Routing
Professional Experience
Johnson Controls – Special Operations Customer Care
04/2025 – 07/2025
●.
Managed complex alarm and call inquiries with a 90%+ Quality Assurance performance rate.
●Followed detailed, complex instructions accurately in rapidly changing environments.
●Maintained superior written and verbal communication skills while assisting clients.
●Utilized Microsoft Office and company-specific software for documentation and tracking
Johnson Controls – Customer Service Representative
02/2024 – 04/2025
●Responded to incoming and outgoing calls to verify alarms, dispatch authorities, and notify responsible parties.
●Documented incidents accurately in the system while adhering to established protocols.
●Provided exceptional customer service while ensuring compliance with safety and security procedures.
Johnson Controls – Emergency Dispatch Operator (EDO)
08/2023 – 02/2024
●Monitored alarms and emergency signals, verifying events and initiating appropriate responses.
●Dispatched police, fire, and medical services as needed, ensuring rapid resolution.
●Escalated incidents when required and maintained compliance with regulations.
Rotech Healthcare – Customer Service Representative
02/2022 – 04/2023
●Processed patient intake information for durable medical equipment and respiratory supplies.
●Communicated with patients, referral sources, and co-workers to coordinate services.
●Verified and completed daily route paperwork, UPS delivery reports, and billing documentation.
Jeppesen – Airside Service Specialist
09/1994 – 12/2019
Scheduling of aircraft for numerous airlines to receive current flight manuals.
Coordinating Vendors at various airports, and local drivers to deliver manual.
Viewing Airline’s flight system to coordinate deliveries.
Coordinating with the warehouse in assembling and preparing manuals for shipment.
Technical Skills
●Microsoft Office Suite (Word, Excel, Outlook)
●Alarm Monitoring Software
●Data Entry (20–25 WPM)
●Call Center Systems
●Scheduling and routing
Education
[If applicable, insert education or training here; otherwise leave blank or note "High School Diploma/GED
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