Administrative & Program Support Specialist with 10+ Years of
Resume:
Roberta E. Carter
******.*******@*****.*** LinkedIn 240-***-**** Columbia, Maryland
Professional Summary
Dedicated Administrative and Program Support Specialist with over 10 years of success in supporting senior and executive leadership. Expert in program office and facilities administration, program planning and execution, and program financial management and reporting. Recognized for excellent interpersonal skills, strong work ethic, and the ability to manage competing priorities effectively and efficiently.
Core Competencies
●Executive & Team Support
●Calendar & Travel Management
●HR Onboarding & Credentialing
●Meeting & Seminar Coordination
●Document & Records Management
●SharePoint Online
●Vendor Communication
●Collaboration Tools: Webex, Skype for Business, Zoom, MS Teams
●Data Entry & Report Preparation
●Office & Facilities Administration
●Planning & Execution
●Financial Management & Reporting
●Operations & Logistics
●Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Office 365), Google Workspace
Professional Experience
Total Health Care, Inc. – Baltimore, MD October 2025 – Present
HR Analyst
●Analyzed HR data (recruitment, attrition, performance) to identify trends, generating reports/dashboards for leadership, improving efficiency.
●Scan and digitize large volumes of paper documents & EMR (Electronic Medical Records) with accuracy and efficiency.
●Supported implementation of new HR programs (e.g., performance management, training) by providing analytical support.
●Maintain confidentiality and handle highly sensitive information with care.
National Institutes of Health – Bethesda, MD April 2019 – May 2025
Program Analyst III
●Coordinated daily office operations including calendar management, employee files, travel logistics, and correspondence.
●Maintain organized central document storage (e.g., SharePoint, NIH Box, etc.).
●Managed onboarding processes including visa documentation, HR packets, and credentialing.
●Prepared documentation for promotions, transfers, renewals, and terminations.
●Organized seminars, speaker travel, room reservations, and meeting logistics.
●Maintains Office of Science Management and Operations (OSMO) immediate office calendars, actively understanding priorities and proactively resolves meeting conflicts. Receives meeting requests and schedules as appropriate.
Leisure World – Silver Spring, MD July 2016 – April 2019
Administrative Mutual Assistant
●Supported Board President and executive management with agendas, documentation, records, and meeting minutes.
●Handled vendor communication, service requests, and follow-up coordination.
●Produced newsletters, special project materials, and official correspondence.
●Expense reconciliation, project management/planning, timekeeping, and fellowship program management.
●Create documents for staff and review documents for grammar, punctuation, and other errors.
●Develops efficient and innovative ways to overcome challenges including incorporating new
ideas and concepts presented by others when appropriate.
Beacon Health Options – Reston, VA April 2015 – July 2016
Medical Peer Advisor
●Manage a complex web of appointments for patients, clients, and medical providers using Electronic Health Record (EHR) systems and specialized scheduling software
●Provide appointment details, preparatory instructions (e.g., fasting), and necessary documentation.
●Maintained communication flow among providers, patients, and case managers.
●Collect, verify, and accurately enter patient demographic, insurance, and medical information into the EHR system, ensuring compliance with confidentiality standards like HIPAA.
University of Maryland School of Nursing, Baltimore, MD Dec. 2014 – April 2015
Program Analyst II
●Supported executive scheduling, correspondence, and meeting preparation.
●Coordinated travel and processed expense reports for staff and students.
●Managed alumni outreach and event planning for reunions and gift campaigns.
●Drafted reports and maintained committee documentation and data.
●Implement new procedures, systems, and organizational changes.
W.M. Schlosser Co., Hyattsville, MD August 2013 – June 2014
Executive Office Services Manager
●Assist with new hire onboarding, training, maintain employee/vendor files, and ensure adherence to safety/regulatory standards (OSHA).
●Managed office operations, budget tracking, and procurement.
●Managed project documentation (contracts, permits, RFI's), track job status, update schedules, and maintain organized project files for multiple concurrent projects
●Handled HR-related documentation including evaluations, awards, and timekeeping.
US-Army/ICF International – Washington, DC April 2008 – September 2012
Quality Assurance Analyst/Safety Technician AFIP
●Gather and analyze statistical, financial, and performance data to find trends and areas for improvement.
●Created safety awareness publications and assisted with training content.
●Supported policy tracking and standard operating procedure revisions.
●Developed test plans and documented software testing results.
●Maintained data for the DoD Central Cancer Registry and fielded inquiries.
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