Retail Customer Service & Cash Handling Specialist

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@ inventory management

@ Work History

@ = Cashier

Rouses Supermarket, Plattenville,La.

* Ensured cash drawer accuracy by counting money at shift start and end.

+ Welcomed customers and helped determine their needs.

* Maintained a balanced cash drawer, ensuring accurate accounting at the

end of each shift.

* Operated cash register for cash, check, and credit card transactions with

excellent accuracy levels.

@ Shoe Department Associate

Walmart, Donaldsonville, LA

* Boosted repeat business by building rapport with customers and offering

personalized shopping experiences based on their preferences.

+ Supported loss prevention efforts by monitoring suspicious activity within the

shoe department and reporting incidents appropriately per company

protocols.

* Managed customer orders for special sizes or styles, ensuring prompt

communication and delivery updates throughout the process.

* Maintained a visually appealing shoe department through effective

merchandising and display techniques.

+ Assisted in maintaining an updated database of available stock levels

Utilizing the store"s inventory management system.

+ Collaborated with team members to achieve monthly sales targets and

optimize store performance.

* Assisted in training new associates on store policies, product knowledge,

and sales techniques for consistent service quality.

+ Conducted thorough product inspections to identify any defects or

damages before making them available for purchase.

* Participated in regular team meetings and training sessions to stay

informed about store initiatives, promotions, and performance

expectations.

+ Continuously developed expertise in various shoe brands, styles, and

technologies to provide accurate information and recommendations.

* Enhanced store sales by cross-selling and upselling complementary

accessories with shoe purchases.

@ Asset Customer Service Associate

Walmart, Donaldsonville, LA

* Handled customer complaints professionally, resulting in satisfactory

outcomes and positive feedback.

Maintained a high level of product knowledge, providing accurate

information to customers.

+ Actively listened to customers, handled concerns quickly and escalated

major issues to supervisor.

+ Enhanced customer satisfaction by effectively addressing inquiries and

resolving issues.

+ Helped large volume of customers every day with positive attitude and

focus on customer satisfaction

+ Managed high call volume with exceptional time management skils,

minimizing wait times for customers.

* Answered customer telephone calls promptly to avoid on-hold wait times

* Achieved consistently high levels of customer satisfaction by prioritizing

empathy, patience, and effective problem-solving skills during interactions.

+ Collaborate with team members to achieve monthly targets and optimize

workflow efficiency.

* Assisted customers in navigating company's products and services,

enhancing their overall experience.

* Increased team productivity with effective communication and

coordination of tasks.

+ Collaborated with product team to communicate customer feedback,

leading to improved product offerings.

Improved customer experience by maintaining high level of product

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