Remote Client Support Associate with Healthcare Background

Priscilla Nielsen 951-***-****

** **** **** ***************@*****.***

Lawrenceburg, TN

38464

OBJECTIVE:

Seeking a challenging career opportunity within the field related to my experience, and education as a Medical Lab Assistant II/Phlebotomist, and Medical Assistant, where it will be fully and effectively utilized.

QUALIFICATIONS:

Experience working as a Clinical Lab Assistant II, Phlebotomist, also in Administration, Management, Customer Service, Medical Billing, Medical Assistant, and Medical Assisting Instructor. Personal attributes include the ability to work with a wide spectrum on personalities on all organizational levels, and able to cope with stressful situations. Considered to be motivated, energetic, and thoroughly professional individual capable of doing a job as promised. PROFESSIONAL EXPERIENCE:

PHLEBOTOMIST ll/MEDICAL ASSISTANT

QuestDiagnostics

12/03/2019 to 10/03/2025

Responsible duties included, blood drawing on Adults and Geriatric patients, drug testing, EKG’s, blood pressures, vital signs, finger sticks. I worked solo in a Diabetes lab. I was responsible with ordering supplies, restocking, morning QC’s. Collecting blood draws and spinning the blood. Logging patients information in computer including patients insurance and orders. MEDICAL ASSISTANT/PHLEBOTOMIST

Loma Linda University Medical Health VA Clinic

11/04/2017 to Present

Duties include both, Phlebotomy and Medical Assistant duties. The mornings I draw up to 56 patients

(solo) within 3 hours. I am scheduled five patients every 3 hours. I’m able to provide quality, error free work in a fast paced environment. I’m also centrifuging, packing the specimens in between drawing blood, getting them ready for pick-up. I order supplies, stock, get orders ready for the next day appointments. Print out the labels and attach to the order sheets. Duties in the afternoon include Medical Assisting; Room patients, Check Vitals, Blood Pressure, Ear Lavage, and EKG’s and input the results.

MEDICAL LAB ASSISTANT II

St. Joseph Mission Hospital

05-03-2016 to 03-16-2017

Responsible for collections and processing blood specimens. Blood drawing on adults, pediatric, nursery, labor and delivery, and geriatric patients. Drawing patients on all floors of an, In- Patient Hospital, including Trauma.

In lab duties are, receiving blood samples, urine, body fluids, cultures, and stool. Answering busy phones, and re-stocking supplies.

MEDICAL LAB ASSISTANT

Loma Linda University Medical Center

01-11-2011 to 04-18-2016

Responsible for drawing blood from adults, pediatric and geriatric patients. Receive body fluids for Cytology and for send outs. Check requisitions; maintain lab records and data entry. Assist Clinical Lab Scientist with specimens such as, urine, stool, tissue, spinal fluid, sputum and other body fluids including cultures from different sources. Answering calls from doctor’s to add on a new test. Train new phlebotomist with the proper technique on blood drawing on all age groups. Help pathologist with setting up and preparing for grossing.

MEDICAL ASSISTANT INSTRUCTOR:

San Joaquin College

08-07-2014 to 04-10-2015

Teaching students with Medical Assisting duties; front and back office, medical billing, and blood drawing using the proper techniques. Anatomy and medical terminology. PHLEBOTOMIST:

Loma Linda University Medical Center

05-11-2009 to 01-08-2011

Blood collection from an out-patient lab. Blood drawing by evacuated collections, syringe, butterfly, and finger sticks on all ages. Plan and organize technical work, manage workload, and input tests. Log in specimens to be sent out for testing. Order supplies and restock. MEDICAL ASSISTANT:

Beaver Medical Group

11-04-2008 to 01-08-2009

Preparing rooms and patients for exams. Took vitals, EKG’s, patient history, and chart medications. Administer vaccines, intramuscular, subcutaneous and intradermal injections. Assist the physician with exams. Front office duties included, making appointments, answering busy phones, faxing and calling in proscriptions. Verifying insurance co-pays and getting charts ready for the next day appointments. OFFICE MANAGER/BILLER:

Temeku Chiropractic

04-13-1997 to 02-10-2000

Supervise the work flow of the clerical staff. Payroll, insurance and collections. Receive cash, maintain ledger book. Back office, made appointments, filing and order supplies. EDUCATION:

Everest College

10-10-2007 to 06-08-2008

Major: Medical Assisting

Course included: Vital Signs, Live Venipuncture, First Aid/BLS and patient care. Medication, and injections. Human Anatomy and Diseases, Medical Terminology. Health Insurance Claims Processing. Special Activities/Certificates:

Student Ambassador

Honors

Perfect Attendance

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