Customer Experience Leader with Remote Expertise

Maya Benton

Corning/Redding, CA • 415-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

Customer Experience Specialist with 8+ years of remote support, client relations, and independent business leadership. Known for delivering high-touch service, efficient problem solving, and strong communication in fast-paced environments.

CORE EXPERTISE

Customer Support • CRM & Data Entry • Client Relations • Conflict Resolution • Communication • Scheduling • Google Workspace • Microsoft Office • Adobe Suite

PROFESSIONAL EXPERIENCE

Customer Support Specialist (Remote, Contract) — Vericast 2025 Resolved billing and account issues while maintaining accurate CRM documentation and identifying service trends.

Senior Customer Experience Specialist — Instacart 2016–Present Managed high-volume orders, resolved issues in real time, and maintained strong customer satisfaction in a fast-paced independent environment.

Founder & Community Engagement Lead — Maya’s Magic Shop 2018–Present Operated boutique business, providing personalized client support while managing scheduling, finances, and operations.

Community Phone Banker / Data Specialist — Oakland Rising 2021 Conducted outreach and maintained accurate, confidential data records. Workshop Instructor / Facilitator — East Bay Creative Depot 2018–2022 Led inclusive workshops and supported participants through engaging environments. Booking Coordinator / Community Relations — One Fam 2015–2017 Coordinated events and maintained communication between clients and teams. Workshop Coordinator / Youth Mentor — Bay Area Girls Rock Camp 2014–2018 Mentored youth and facilitated structured programs in supportive environments. EDUCATION

Mission High School — Diploma

Bennett College — Coursework Completed

Contact this candidate