Retail Operations Leader with Inventory Excellence

ANTHONY ANDERSON

443-***-**** ************@******.***

PROFESSIONAL SUMMARY

Results-driven Retail and Operations Leader with over six years of experience managing high-volume operations, inventory control, and cross-functional teams in both on-site and remote environments. Proven success driving profitability, shrink reduction, process optimization, and customer experience excellence. Adept at leveraging data analytics, KPI reporting, and performance metrics to improve operational efficiency and team performance. CORE SKILLS

Operations Management, Retail Leadership, Inventory Accuracy, Shrink Reduction, Loss Prevention, KPI Analysis, Process Improvement, Workflow Optimization, Team Leadership, Coaching and Development, Visual Merchandising, Customer Experience Strategy, Cross-Functional Collaboration, Reporting and Data Analysis, Remote Team Management, Regulatory Compliance

PROFESSIONAL EXPERIENCE

Nordstrom, Inc. — Inventory Department Manager (Dec 2022 – Jan 2025)

- Led end-to-end inventory operations across multiple departments in a high-volume environment

- Improved inventory accuracy, shrink reduction, and unit variance performance year over year

- Partnered with senior leadership on sales-driving events, staffing, and operational strategy

- Analyzed KPIs and reports to mitigate loss and improve forecasting accuracy

- Recruited, trained, and developed high-performing teams

- Ensured compliance with audit and loss prevention standards Nordstrom, Inc. — Men’s & Kids Assistant Manager (May 2022 – Dec 2022)

- Supported sales, productivity, and conversion goals

- Coached teams to elevate customer engagement and service quality

- Maintained visual merchandising and brand presentation standards

- Built long-term client relationships through personalized service Nordstrom, Inc. — Operations Assistant Manager (Oct 2021 – May 2022)

- Directed stock, returns, inspections, RTVs, and markdown execution

- Streamlined operational workflows to improve efficiency

- Oversaw inventory controls and compliance requirements

- Served as interim department manager during leadership absences Nordstrom, Inc. — Warehouse Associate (Feb 2021 – Oct 2021)

- Supported fulfillment, auditing, packing, shipping, and returns with high accuracy Cigna (Remote) — Pharmacy Appeals Lead Analyst (Apr 2018 – Aug 2020)

- Led a remote team supporting Medicare Part D pharmacy appeals

- Ensured regulatory compliance and KPI performance

- Delivered coaching to improve quality scores and handle times

- Generated reports and resolved escalated client issues EDUCATION

Woodlawn High School — High School Diploma

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