Instructional Designer and eLearning Specialist

SALLY McADAMS

Instructional Designer Technical Writer eLearning Developer

Lake Charles, LA • 281-***-**** • ********@*****.*** SUMMARY

Instructional Designer and Technical Writer with extensive experience creating training, documentation, and eLearning for global organizations across energy, chemical, software, engineering, and retail industries. Skilled in ADDIE, Agile, and Waterfall methodologies with deep expertise in SAP, Teamcenter, and multiple LMS and eLearning tools. Recognized for quickly mastering complex systems, collaborating with SMEs, and delivering clear, user-focused learning solutions.

CORE SKILLS

Instructional Design • eLearning Development • Technical Writing Change Management • Communications • Training Delivery Documentation & SOP Development • LMS Administration Process Mapping • System Testing

ADDIE • Agile • Waterfall

SAP, Teamcenter, Siebel, Remedy, SharePoint, Documentum Articulate, Rise, Captivate, Camtasia, Lectora, Vyond, UPK, uPerform Microsoft Office, Teams, Visio, Publisher • Confluence • Jira PROFESSIONAL EXPERIENCE

Tata Consultancy Services — Instructional Design Consultant (Jan 2022 – Present) Micron:

• Developed step-by-step training and managed global Teamcenter upgrade training site.

• Coordinated training across international teams and delivered post-go-live refresher content. Walgreens:

• Created job aids for new agile order-fulfillment system; collaborated with SMEs and product managers.

• Staged test data, reported defects, and ensured scenario coverage using Confluence/Jira.

• Led international eLearning team developing courses in Rise and Articulate; mentored new writers. Title365 (RightStaff) — Instructional Design Consultant (Jun 2021 – Jan 2022)

• Created new SOP template and migrated 200+ procedures.

• Developed missing Asset and Foreclosure procedures; managed work in Confluence and Jira. Girl Scouts of San Jacinto Council — Instructional Designer – eLearning (May 2020 – Sept 2021)

• Built eLearning courses using Captivate and Vyond for leaders, volunteers, and staff.

• Developed certification programs including Gold Award Training, Camping Leader Certification, and cookie- program training.

• Managed content in GSUSA Moodle LMS.

Marathon Oil (Rekruiters) — Instructional Design Consultant (Apr 2018 – Apr 2020)

• Developed eLearning videos and training materials for Digital Oilfield, SCADA, Wellview, and GIS Maps.

• Created job aids, manuals, and presentations for ClickMobile, Synergi Live, Ivanti, and MS Teams/Webex pilot.

• Maintained training content in SharePoint.

LyondellBasell (DISYS) — Sr. Technical Writing Consultant (Feb 2017 – Apr 2018)

• Developed training materials for Master Data Governance (SAP EMD).

• Supported global change-management communications and co-led training delivery and TTT sessions. Accredo (US Tech Solutions) — Instructional Design Consultant (Jun 2016 – Feb 2017)

• Built web-based training with audio for pharmacists and clinical education.

• Created SOPs and multimedia content using Captivate, Camtasia, and Audacity. ExxonMobil (Stefanini TechTeam Global) — UPK Developer & Technical Writer (2011–2015, multiple projects)

• Developed classroom and web-based training for SAP Procurement, Materials Management, Supply Chain, and Business Warehouse.

• Created UPK simulations, job aids, and quick reference guides for multiple global SAP initiatives. Paymetric — Sr. Publications & Documentation Specialist (2011–2013; 2007–2008)

• Developed online training, webinars, and documentation for SAP XiPay and Merchant Portal.

• Built online help systems and interactive simulations. Lyondell Chemical Company (Axion Services) — Technical Writer & Training Consultant (2008 – 2011)

• Led training and change-management efforts for SAP and intranet applications.

• Developed communication strategies, training materials, UPK simulations, and safety presentations. Waste Management (VIP) — Training Consultant (May 2006 – Mar 2007)

• Designed web-based training in Lectora for SAP Customer First.

• Created work instructions, simulations, and job aids; coordinated LMS tracking. Shell Oil Company (Obsidian Consulting) — Instructional Design Consultant & Facilitator (Jan 2006 – Apr 2006)

• Delivered SOX compliance training and managed logistics, scheduling, and registration.

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