Property Manager with Customer-Centric Leadership

Mark Schad

Ocala, FL ***** 352-***-**** ******@*****.*** Bold Profile

PROFESSIONAL SUMMARY

Dynamic property manager with a proven track record at Gerard Enterprises, excelling in tenant relations and property inspections. Adept at enhancing customer satisfaction and driving operational efficiency. Skilled in payment collection and fostering positive communication, I effectively resolved disputes while ensuring safety and compliance, contributing to a harmonious living environment.

SKILLS

Property management

Payment collection

Property inspections

Customer service-focused

WORK HISTORY

PROPERTY MANAGER 01/2022 to CURRENT

Gerard Enterprises Ocala, FL

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Completed final move-out walk-throughs with tenants to identify required repairs.

Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

PRESIDENT 02/1988 to 01/2010

RaeCo Of Ocala, Inc. Ocala, FL

Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Increased customer satisfaction through continuous improvement initiatives and excellent customer service.

Managed crisis situations effectively while minimizing disruption to daily operations.

Enhanced company performance by implementing strategic plans and overseeing daily operations.

EDUCATION

Associate of Arts 06/1973

Rochester Community And Technical College, Rochester, MN

CERTIFICATIONS

State Certified Class A Geneal Contractor License State Certified Roofing Contractor License Stated Certified Home Inspector License Real Estate License

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