IT Field Service & Data Specialist with 8+ Years Experience

Jack Reiske

Lakewood, CO, ***** (***) *** - **** ********@*****.***

Detail-oriented IT professional with 8+ years of experience in technical support, data management, and equipment maintenance. Proven success in field service, account coordination, and large-scale data verification. Adept at troubleshooting, client communication, and process optimization. Passionate about delivering reliable technology solutions and continuous operational improvement. Skills:

● Data Entry & Verification

● Microsoft & Google Suites

● Computer Proficiency

● Hardware Instillation

● Diagnostics

● Break/Fix Hardware

Replacement

● Strategic planning

● Attention to Detail

● Time Management

● Problem Solving

● Analytical Skills

● Imaging, Deployment,

and Configuration

● Communication Skills

● Multitasking

● Adaptability

● Working Under Pressure

● Confidentiality

● Preventive Maintenance

& Equipment Calibration

Experience:

Hemmersbach - IT Field Engineer June 2025 - Current

● Executed on-site break/fix diagnostics, repair, and component replacement for enterprise hardware (desktops, laptops, printers, servers).

● Managed warranty and non-warranty service calls for OEMs (HP, Lenovo), maintaining detailed records and part traceability.

● Coordinated with dispatch and escalation teams to ensure SLA compliance and timely issue resolution.

● Installed, configured, and verified replacement components, ensuring system integrity and customer satisfaction.

● Performed data center hardware replacement and break-fix services for enterprise environments including Apple Inc., Meta Platforms (Facebook), Iron Mountain, and JPMorgan Chase, ensuring minimal downtime and SLA compliance.

Runbeck Election Services - Field Service Technician October 2023 - November 2024

● Diagnosed and repaired electromechanical systems, including ballot inserters, printers, and tabulators during election operations.

● Performed preventive maintenance and part replacement to ensure 24/7 operational readiness.

● Supported production and logistics for election equipment, including secure setup, teardown, and transport across multiple counties.

● Managed account coordination, troubleshooting, and consumable inventory during high-volume election periods.

Arcadia Unified School District - Field Service Technician May 2009 – August 2016

● Installed, configured, and maintained classroom IT infrastructure (computers, Chromebooks, printers, and VoIP systems).

● Created and maintained accurate district-wide data reports in Excel for asset and system tracking.

● Deployed LAN/WAN hardware, cabling, and software drivers to ensure stable network connectivity.

● Partnered with IT leadership to enhance classroom technology performance and reliability. Education

California State University, Long Beach - Bachelor of Arts - English June 2021

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