Customer Service & Relations Specialist with 19 Years Experience

Krystina Halle

*************@*****.*** 512-***-**** Buda, TX

SUMMARY

Seeking Customer Support Specialist role with 19 years of diverse experience in customer service and relationship management. Proven track record in delivering exceptional customer service, active listening, and problem-solving as a Licensed Life Insurance Agent and Claims Adjudicator. Skilled in Salesforce, communication, and client engagement, with a strong ability to build and maintain customer relationships. WORK EXPERIENCE

PHP Agency Austin, TX

Licensed Life Insurance Agent Nov 2025 - Present

• Provide clients with tailored life insurance solutions by assessing their current coverage and financial status to identify gaps and recommend suitable policies.

• Educate clients on diverse life insurance products, ensuring informed decision-making and maintaining strong relationships through follow-ups and exceptional customer service.

• Achieve and exceed sales targets through effective prospecting, networking, and collaboration with underwriters to facilitate the application and approval process. SPS Austin, TX

Commercial Project Manager Mar 2025 - Aug 2025

• Delivered complex projects on time and within budget by leading cross-functional teams, enhancing operational efficiency and supporting strategic objectives.

• Managed lease administration activities, ensuring accurate completion of contracts and state insurance certificates for contract administration software.

• Streamlined administrative processes and collaborated with internal departments to optimize project delivery and achieve strategic goals.

Whole Foods Market Austin, TX

Supplier Compliance Analyst Mar 2021 - Mar 2025

• Conducted audits and analyzed product documentation to ensure supplier compliance with industry standards and regulations.

• Oversaw record retention and product reactivation processes, contributing to the maintenance of operational efficiency.

• Developed and implemented performance metrics, training, and mentoring new analysts to enhance team capabilities and knowledge transfer.

Grantworks Austin, TX

Housing Eligibility Processor/Relocation Specialist Sep 2019 - Sep 2020

• Managed monthly expense reports for relocation services, ensuring financial accuracy and adherence to housing budgets for large-scale operations.

• Conducted eligibility assessments for funding and household suitability, maintaining a construction tracker for rehabilitation, remodel, and demolition projects within strict deadlines. Superior Health Plan Austin, TX

Reconciliation Coordinator I Feb 2017 - Aug 2019

• Facilitated communication across departments to resolve authorization issues and expedite claim resolutions in compliance with payment contracts.

• Managed appeals for state-funded contracts, ensuring accurate processing and adherence to mandated deadlines.

• Analyzed authorization error reports, identified billing trends, and recommended system enhancements to prevent future discrepancies.

Health & Human Services Austin, TX

Texas Works Advisor 1 Oct 2015 - Jun 2016

• Conducted detailed interviews to assess client eligibility for social service programs, ensuring accurate verification and calculation of income and resources.

• Informed clients of their benefit entitlements and provided guidance on the appeals process for eligibility concerns. Ketterman, Rowland & Westland Austin, TX

Lead Paralegal Oct 2013 - Sep 2015

• Collected and validated client statements to ensure accuracy in confidential case histories, and drafted critical legal documents, including affidavits, contracts, and memoranda.

• Conducted research on OSHA regulation changes to support legal compliance, while maintaining and updating search databases and client files.

Prince Telecom- Commercial Auburn, WA

Project Supervisor May 2009 - Jun 2012

• Managed and verified payroll, PTO, and onboarding processes for a team of over 75 employees, ensuring precise equipment and vehicle allocation and conducting regular performance evaluations.

• Conducted weekly quality control inspections to uphold service standards and played a role in recruiting and training technical and residential staff.

UI ESD Tacoma, WA

Claims Adjudicator Sep 2007 - Mar 2009

• Processed unemployment claims, ensuring accuracy and compliance with state laws and legislative requirements.

• Collaborated on investigations to resolve discrepancies and ensure fair adjudication of claims.

• Negotiated service pricing with vendors to maintain cost-effective operations.

• Resolved data and system issues to improve processing efficiency.

• Addressed customer inquiries, providing timely and accurate information regarding claim status and benefits. Citizens Inc. Austin, TX

Executive Assistant May 2004 - Jul 2007

• Managed tracking spreadsheets for production reporting and conducted investigations to reconcile system migration reports, enhancing data accuracy.

• Evaluated and distributed over 1,000 corporate emails to clients, ensuring updated SOX documentation and compliance audit accuracy.

EDUCATION

University of Texas at Austin

Bachelor of Business Administration, Business Administration Austin, TX

2014

Virginia College

Associate Degree of Paralegal Studies, Paralegal Studies Austin, TX

2008

CERTIFICATIONS

Paralegal Certification, National Association of Legal Assistants 2008 SKILLS

MS Office Suite Applications • Access • Sharepoint • Visio • 65 WPM • Oracle • Salesforce • 10 Key • Notary Public • MS Certified • Strategic Planning • Relationship Building • Communication • Data Analysis • Project Management • Negotiation • Problem Solving • Client Engagement • Team Leadership • Time Management • Organization • Attention to Detail • Reporting • Customer Service • Coordination • Compliance • Corporate Law

• Compliance Frameworks • Stakeholder Coordination • Contract Management • Multinational Experience • Sales Expertise • Customer Relationship Management • Probate Knowledge • Communication Skills • Negotiation Skills • Detail-Oriented • Problem-Solving • Active Listening • Empathy

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