Salesforce Developer & Admin Specialist in Texas

SHRUTHIKA GARGUPALLY

Salesforce Developer & Administrator

Texas 972-***-**** *********************@*****.*** linkedin.com/in/shruthikag

PROFESSIONAL SUMMARY

Accomplished Salesforce Developer & Administrator with a strong background in designing, building, and optimizing enterprise-grade Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and Community Cloud. Proven expertise in Apex, Lightning Web Components (LWC), Visualforce Pages, Flows, OmniStudio, REST/SOAP APIs, MuleSoft, AWS Lambda integrations, and CI/CD DevOps pipelines. Demonstrated track record of reducing manual effort through intelligent automation, enforcing governor limits compliance, improving system performance via SOQL optimization, and delivering scalable architectures aligned with business goals. Skilled in Agile/Scrum delivery, code reviews, test classes, data modeling, and cross-functional communication. Experienced with Agentforce AI, Data Cloud, and modern Salesforce platform innovations.

TECHNICAL SKILLS

Salesforce Development: Apex, Triggers, Batch Apex, Queueable Apex, Future Methods, Anonymous Apex, Governor Limits Management, SOQL/SOSL, Visualforce Pages, Lightning Web Components (LWC), Aura Components, Lightning App Builder, Salesforce Lightning Design System (SLDS), Test Classes, Unit Testing, Code Coverage

Automation & Configuration: Record-Triggered Flows, Screen Flows, Scheduled Flows, Subflows, Flow Orchestration, Before/After Save Flows, Validation Rules, Approval Processes, Assignment Rules, Escalation Rules, OmniScripts, DataRaptors, Data Mappers, FlexCards, Integration Procedures

Integrations & APIs: REST APIs, SOAP APIs, Platform Events, Change Data Capture (CDC), External Services, Named Credentials, Connected Apps, OAuth 2.0, JWT Bearer Flow, MuleSoft (Data Replication, Anypoint Platform), AWS Lambda Integration, JSON/XML Parsing

AI & Emerging Tech: Agentforce (Agent Builder, Prompt Builder, Einstein Copilot, AI Actions), Einstein AI, Data Cloud, Generative AI Flows, Salesforce Einstein Analytics

CPQ & Revenue: Salesforce CPQ (SteelBrick), Revenue Cloud, Product Catalog, Pricing Rules, Quote Templates

Security & Access: Profiles, Permission Sets, Permission Set Groups, Field-Level Security, Record-Level Access, Sharing Rules, Organization-Wide Defaults (OWD), Session Settings

Data & Reporting: Reports, Dashboards, Custom Report Types, Data Loader, Duplicate Rules, Matching Rules, Data Import Wizard, Workbench, SOQL/SOSL Optimization

DevOps & Tooling: Copado, Jenkins, Flosum, Gearset, Git, GitHub, Bitbucket, SFDX / Salesforce CLI, VS Code, PMD Static Analysis, CI/CD Pipelines

Platforms & Clouds: Service Cloud, Sales Cloud, Experience Cloud, Community Cloud, Community Portal, Financial Services Cloud, Health Cloud

Methodologies: Agile, Scrum, Kanban, SDLC, UAT Support, User Story Writing, Sprint Planning, Production Support, Technical Documentation, Stakeholder Communication

Languages: Apex, JavaScript, HTML, CSS, Java, SQL, SOQL, SOSL

PROFESSIONAL EXPERIENCE

Salesforce Developer Mastercard, Vitesse Group INC St. Louis, MO Mar 2023 – Nov 2025

•Designed and delivered 15+ scalable Lightning Web Components (LWC) and Visualforce Pages, alongside Apex Classes, Triggers, Batch Apex, and Queueable jobs consumed across multiple internal business units, supporting over 2,000 active platform users.

•Reduced manual operational processes by 40% by architecting and deploying Record-Triggered Flows, Screen Flows, Scheduled Flows, and OmniScripts that streamlined onboarding and case management workflows, saving an estimated 20+ hours of manual work per week.

•Built complex OmniStudio solutions — including OmniScripts, DataRaptors, Data Mappers, and FlexCards — automating data transformation across 8+ integrated systems and delivering guided user experiences across Service Cloud.

•Developed and deployed Agentforce AI agents using Agent Builder and Prompt Builder, enabling intelligent automation of routine service requests and reducing average case handling time by approximately 25%.

•Designed and launched a Customer Community Portal on Experience Cloud, enabling self-service capabilities for external users — including case submission, knowledge article access, and account management — resulting in a 30% reduction in inbound support tickets.

•Improved overall platform performance by approximately 30% through targeted SOQL query optimization, Apex refactoring, and rigorous enforcement of governor limits and bulk-safe coding standards across high-volume transaction flows.

•Built and maintained multi-system REST API and SOAP integrations, including AWS Lambda-triggered event processing, enabling real-time, event-driven communication between Salesforce and 5+ external enterprise platforms.

•Developed comprehensive Apex test classes achieving and sustaining 87%+ code coverage org-wide, ensuring zero deployment failures due to test coverage gaps across 10+ production releases.

•Supported end-to-end release management using Copado, Jenkins, Git, and Bitbucket-based CI/CD pipelines, successfully delivering releases on a bi-weekly cadence across sandbox, QA, UAT, and production environments.

•Led structured code reviews across a team of 6 developers, enforcing Apex Enterprise Patterns, SOLID principles, and governor limit compliance, reducing post-deployment defects by approximately 35%.

•Partnered with business stakeholders through consistent communication to translate complex requirements into scalable Salesforce solutions, contributing to 95%+ sprint story completion rate over 10 sprints.

•Triaged and resolved production incidents through debug log analysis, unit testing, and UAT support, maintaining average incident resolution within 24 hours and minimizing end-user downtime.

•Mentored 3 junior developers through hands-on knowledge-sharing sessions on Apex, LWC, Flows, and integration patterns, accelerating their onboarding by approximately 4 weeks.

Salesforce Developer Vanguard, Thought Circuits Services Malvern, PA Feb 2022 – Jan 2023

•Developed 10+ reusable Lightning pages, LWC components, and Visualforce Pages supporting Sales Cloud, Service Cloud, and Experience Cloud operations, improving day-to-day productivity for over 500 client-facing team members.

•Built and configured Community Cloud portals for advisor and client self-service, delivering seamless digital experiences through Experience Builder, custom themes, and community-specific LWC components, serving approximately 1,200 external users.

•Designed and implemented complex, multi-step Flows — including Record-Triggered Flows, Screen Flows, and Scheduled Flows — automating investment onboarding, case routing, and follow-up task creation, reducing manual processing time by roughly 35%.

•Architected MuleSoft data replication pipelines to synchronize Salesforce records with downstream financial data systems, ensuring near-real-time data consistency across platforms handling thousands of daily transactions.

•Designed scalable data models aligned with investment services business requirements, applying OOP concepts and Apex Enterprise Patterns across class hierarchies supporting 15+ custom objects.

•Enforced application security through meticulous configuration of Profiles, Permission Sets, Permission Set Groups, Sharing Rules, and OWD settings across 8+ user roles and business units.

•Improved system performance by identifying and refactoring inefficient SOQL queries across 20+ classes, reducing average query execution time by approximately 40% and eliminating governor limit violations in high-volume scenarios.

•Developed thorough Apex test classes and maintained 85%+ code coverage thresholds across all deployments, supporting continuous integration standards and zero-defect go-lives.

•Collaborated with architects and product owners across Agile sprint ceremonies — grooming, planning, and retrospectives — consistently delivering 90%+ of committed story points per sprint.

•Managed deployments across all SDLC phases using Git, Bitbucket, Flosum, and Change Sets, coordinating 12+ smooth releases through QA and UAT cycles over 12 months.

•Communicated progress, blockers, and technical trade-offs clearly to both technical teams and business stakeholders, maintaining strong alignment throughout the delivery lifecycle.

Salesforce Developer & Administrator Centene Corporation, Thought Circuits Services St. Louis, MO Aug 2021 – Feb 2022

•Administered Profiles, Permission Sets, OWD, Sharing Rules, Approval Processes, and Role Hierarchy across 10+ healthcare business units, maintaining strict regulatory access controls for 1,000+ platform users.

•Developed Batch Apex, Queueable Apex, and REST/SOAP web service integrations to support large-scale healthcare data operations, processing 50,000+ records per batch job without governor limit violations.

•Modernized legacy automation by migrating 30+ Workflows and Process Builders to efficient, maintainable Record-Triggered Flows, reducing technical debt and cutting automation maintenance time by roughly 50%.

•Enhanced system scalability through asynchronous processing design and governor-limit-aware Apex architecture, supporting high-volume transaction environments with improved throughput and reliability.

•Wrote comprehensive test classes across all Apex components, achieving 86%+ code coverage and ensuring zero deployment blocks across all production releases during the engagement.

•Created HTML email templates, custom notifications, and operational dashboards adopted by 5+ departments to improve visibility and streamline cross-functional communication workflows.

•Maintained data integrity across multiple departments by managing 20+ custom objects, record types, formula fields, validation rules, and page layouts aligned with healthcare compliance standards.

•Supported deployments using Change Sets and version-controlled branching in Git and Bitbucket, ensuring full traceability and reliable rollback capability across all release cycles.

Salesforce Developer & Administrator Amazon Hyderabad, India Jun 2018 – Jan 2019

•Built Visualforce Pages, Apex classes, and workflow automations to support internal operations, improving process consistency and reducing manual effort across multiple internal teams.

•Developed Lightning pages and reusable LWC components to modernize legacy Visualforce screens, improving UI responsiveness and increasing internal user adoption by approximately 20%.

•Managed reports, dashboards, list views, and user access configurations to support internal team operations and data visibility requirements across departments.

•Improved system performance by cleaning up legacy code, enforcing governor limits, and optimizing SOQL queries, reducing average page load times by approximately 25%.

•Assisted with data import/export, data cleanup, and day-to-day production support, maintaining platform health and resolving end-user issues with minimal escalation.

CERTIFICATIONS

•Salesforce Certified Administrator

•Salesforce Certified Platform Developer I

•Salesforce Certified Platform App Builder

EDUCATION

Master of Science, Computer Science — Texas A&M University–Commerce, TX 2019 – 2021

Bachelor of Science, Computer Science — Osmania University, Hyderabad, India 2014 – 2018

PROJECTS

Smart Course Enrollment Portal

•Developed a full-stack college enrollment portal with real-time schedule conflict detection, student analytics dashboards, and automated enrollment notifications, reducing advisor manual intervention by approximately 60% and cutting enrollment processing time from days to hours.

•Supported concurrent enrollment management for 300+ course sections, with validation logic handling 5,000+ student records without data integrity issues.

Library Book Search System

•Built using Java, JDBC, and MySQL, delivering a searchable catalog of 10,000+ titles with real-time availability tracking, admin dashboard, and automated overdue notifications that reduced manual check-in/check-out effort by roughly 45%.

•Optimized SQL query performance to return search results in under 2 seconds for the full catalog, improving usability for Texas A&M University Commerce library staff and students.

ADDITIONAL

•NGO Volunteer — fundraising, event hosting, and community service initiatives.

•IEEE Member — participated in technical events, coding competitions, and paper presentations.

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