Operations and Billing Analyst - Process Improvement Expert

AMANDA BROWN

***** ********* **. *******, ** ****9 727-***-**** ***************@*****.***

I am an enthusiastic, positive, and self-motivated employee with an extensive background in coordinating multiple projects and balancing priorities for short term and long-range goals. In addition, I am recognized as a creative professional and practical problem solver with a proven track record of rapport-building, dependability, compliant and excellent communication skills in time- sensitive and fast-paced environments.

PROFILE OF QUALIFICATIONS

• Out-of-the-box thinker who streamlines processes to increase efficiency and productivity within high-volume environments.

• Ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities toward achieving objectives.

• Excellent communicator who seamlessly interfaces with all business representatives and clientele through to executive level. PROFESSIONAL SYNOPSIS

BILLING ANALYST- BAYCARE BSO, CLEARWATER, FL 03-2017 – PRESENT

• Working and keeping CEWL edits under 14 days, DNFB edits under 5 days for assigned sites daily, AHCA edits quarterly. Run excel reports daily.

• Training new team members, assisting lead coordinator with reports.

• When needed, helping on other projects for other teams while maintaining daily responsibilities. PATIENT FINANCIAL COORDINATOR- BAYCARE BSO, CLEARWATER, FL 05-2013 – 03-2017

• Organize and coordinate the daily activities for a team of 8 Quality Checkers.

• Works closely with other departments on and off site to resolve system issues and enhance workflow.

• Team leader in problem solving and analysis of process improvement, orients and trains new PFR team members. REGISTRAR III – MORTON PLANT NORTH BAY HOSPITAL, NEW PORT RICHEY, FL 11-2009 – 5-2013

• Positive Receptionist guiding clients with registration while maintaining superior Customer Service and Financial Counseling

• Assisting new and current Patients with insurance identification and verification.

• Responsible for patient confidentiality, document direct reports, payment collection, admissions and providing excellent customer service.

OFFICE MANAGER – M.R. SOLUTIONS INC. DBA/PERSONALIZED PACIFIERS, LAS VEGAS, NV 10-2007 -11-2009

• Daily supervision of 6 office employees

• Duties include meeting preparation, training of staff, documentation analyzing and maintaining schedules.

• Other responsibilities included inside customer service, ordering office supplies as needed and general administrative procedures. EDUCATION & TECHNICAL SUMMARY

July 2003 Ed Klopher School of Real Estate Tampa, FL Registered Certified Appraiser January 2009 – May 2009 Euphoria Institute of Beauty Arts and Sciences Las Vegas, NV Licensed Aesthetician

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