Customer Service Specialist with Accenture Experience

MEGNA DEVI GUNESS

Customer Service Associate

n Mauritius n 59040946 )n ***********@*****.***

Professional Summary

Dedicated Customer Service Associate with 4 years of experience in high-volume call centre operations at Accenture. Recognized for delivering consistent service excellence, maintaining strong customer satisfaction, and handling complex inquiries with professionalism and empathy. Fast learner with strong communication, adaptability, and problem-solving skills. Key Skills

• Customer Service Excellence

• Verbal Communication & Active Listening

• Conflict Resolution

• Time Management & Multitasking

• Problem Solving

• Team Collaboration

Core Competencies

• High-volume call handling

• Service quality & compliance

• Customer satisfaction retention

• Professional call etiquette

• Working efficiently under pressure

• Fast learning & adaptability

Professional Experience

Customer Service Associate — Accenture

01/11/2021 – 01/12/2025

• Assisted customers with inquiries in a high-volume contact environment.

• Resolved issues efficiently while maintaining excellent service standards.

• Followed procedures to deliver accurate and timely information.

• Recognized for effectively handling challenging customer situations.

• Maintained strong attendance and consistent performance metrics. Education

High School Certificate (HSC)

Lady Sushil Ramgoolam SSS — 2018

Certifications

• Alliance Française (2010, 2011)

• Internet and Computing Core Certification Program (IC ) — 2014 Languages

• English — Fluent

• French — Fluent

• Hindi — Intermediate

Interests

• Reading

• Writing

• Personal Development

• Music

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