Compassionate Patient Services Coordinator Leader

Courtney Hicks

Patient Services Coordinator

**************@*****.*** Yale, 62481 +1-618-***-****

Summary

Compassionate Virtual Patient Services Coordinator with extensive experience in customer service and administrative support. Proven ability to manage data and documentation, ensuring accuracy and efficiency in operations. Experienced in behavioral health and crisis management, contributing to enhanced patient care. With a Bachelor’s degree in Business Administration and ongoing paralegal studies, possesses a strong foundation in organizational skills and compliance. Prepared to deliver exceptional service and support to both patients and healthcare teams.

Work Experience

Social Services Director, Greenup rehabilitation and health care, Greenup 01/2026 – Present

Accountant Representative, Ford, Effingham

09/2025 – 12/2025

Facilities Team Member, Heartland Dental, Effingham 06/2023 – 03/2024

Provided exceptional customer service through responsive phone support and data entry. Coordinated meetings with executives to streamline communication and operations. Executed effective marketing strategies and managed email correspondence. Oversaw inventory and invoice management to maintain operational efficiency. Contributed to web design projects to enhance the company's online presence. Behavioral Health Technician, Gibault Children's Services, Terre Haute 04/2022 – 08/2022

Facilitated transportation for children, ensuring their safety and comfort. Participated in meetings to discuss and enhance behavioral health plans. Supported and advised children while being a consistent positive influence. Documented daily activities meticulously to monitor progress and address issues. Decreased crisis situations by implementing structured daily routines for children. Personal Assistant, Department of Rehabilitation Services, Olney 01/2013 – 07/2021

Delivered outstanding customer service while managing administrative tasks. Maintained organization and cleanliness through detailed cleaning and deep cleaning routines on a weekly basis, including carpets, dusting, vacuuming, bathrooms, and kitchens. Balanced bills and fiduciary responsibilities through diligent checkbook management. Education

Paralegal Studies, Penn foster, Scranton, Pennsylvania 01/2026 – Present

Engaged in comprehensive courses related to paralegal studies. BACHELOR'S DEGREE, BUSINESS ADMINISTRATION, South University_Savannah Online, Savannah

01/2019 – 06/2022

Completed coursework in a variety of business administration topics through an online format.

HIGH SCHOOL DIPLOMA, NEWTON COMMUNITY HIGH SCHOOL, Newton 08/2009 – 05/2012

Achieved upper secondary education with a focus on foundational academic skills. Skills

Financial services Data management Retail sales Database administration Credit risk report WordPress Document management systems Web design Computer networking Documentation review Excel Software Technical support Adobe Acrobat Payroll processing Employment & labor law Inventory control Adobe Office management Accounts payable Microsoft Word HTML5 Windows Payroll management Microsoft Windows Server Google Suite Software troubleshooting Telecommunication Microsoft Office CRM software Cash handling Customer relationship management Microsoft Access Outlook Proofreading Cash flow statement Microsoft Excel Adobe Photoshop Clerical experience Data analysis skills Microsoft Powerpoint Microsoft Outlook Documentation Onboarding process management Bookkeeping Multi-line phone systems Adobe Creative Suite Virtualization Medication administration Project management Typing Web services SharePoint Financial analysis Phone etiquette QuickBooks HR compliance Budgeting IT support Accounting Customer retention Crisis management Conflict management Working with people with developmental disabilities Attention to detail Management Copywriting Relationship management Presentation skills Social media management Communication skills Languages

German Beginner English Fluent

Spanish Beginner

Resident's rights Supervising experience Healthcare Administration HIPAA Compliance Scheduling Independent Customer Service Data Entry Behavioral Health

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