Certified Associate in Project Management (CAPM) results-driven PM/

Kiesha M. Everett, CAPM

Rochester, NY (Cell) 585-***-**** ***********@*****.***

A proven, multi-talented Organizational and Project Management professional offering excellent project management and administrative support to clients and customers. Demonstrates a high-level of competence in managing and supporting demanding work environments to achieve optimal workflow and productivity. Ability to establish synergy within the project team to maintain strategy for successful outcomes. Currently designated Certified Associate in Project Management (CAPM), focusing on continuous career development. HIGHLIGHTS OF QUALIFICATIONS:

Results-driven, self-starter with extensive Office and Project Management experience

Excellent organizational and time management skills

Strong understanding of project management processes, knowledge areas, and principles

Experience with traditional and agile environments, and Scrum methodologies

Quality, Environmental, Health & Safety; Risk and Change Management experience

Knowledgeable of ISO 9001/14001 standard

Proficient in Microsoft Suite; SharePoint, Office 365, Bentley ProjectWise Document Management System, Project Scheduling Software, Citrix Workspace, Teams, SAP, CRM Software Vizio Flow Charts, PDF Conversion, AI and Cloud Tools

Communicates openly and effectively with a high degree of integrity; promotes workplace DEI initiatives

Work well independently and maintain positive interpersonal relationships to strengthen team efforts

Strong leadership and delegates tasks amongst the team PROFESSIONAL EXPERIENCE:

Project Administrator – LaBella Associates, Rochester, New York 05/2017-02/2026

• As a member of LaBella’s PMO Team, I worked closely with our client Gas and Hydro Engineering, and Quality Management Teams on various gas pipeline and hydro engineering projects/. Projects consists of Article VII gas pipeline relocation, replacements, and distribution projects; district regulator and gate station rebuilds, leak prone main replacement programs, and FERC compliant dam restoration projects

(hydro station powerhouse generation, penstock, and tailgate repairs).

• Provided project document management support to Gas/Hydro PMs, Managers, and Engineers. Responsibilities as Document Control Specialist includes processing and maintaining all project related documentation for record storage and retrieval, and ISO 9001/14001 QMS compliance: Procurement RFPs, bids, proposals, and awards; Correspondence for federal and state regulatory agencies, and local municipalities; Permitting documentation; SOW and project schedules; engineering drawings, RFIs and submittals; GIS reports; QA/QC documentation; commissioning documentation; Lessons Learned, financials, photos, sketches, images, and all other project specific documentation from initiation to project closure.

• Recommended and assisted with development and implementation of new processes and procedures.

• Assisted with project procurement processes, material tracking, record MTR reports

• Coordinated and lead quarterly QMS project reviews; performed internal SHEQ audits and participated in external ISO 9001/14001 QEMS audits for client company.

• All project information is coded, distributed as needed, and stored in ProjectWise.

• Attended weekly and bi-weekly construction coordination meetings with project management teams, contractors, stakeholders, and all other meetings as scheduled.

• Strictly adhered to client company’s Standard Operating Procedures, and mandatory NERC-CIP Training.

• Trained and assisted colleagues with processes and procedures and other delegated tasks. Kiesha M. Everett, CAPM Pg. 2 of 4

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Sr. Administrative Assistant – Retrotech, Inc., West Henrietta, New York 10/2013-02/2017

• Direct support to the HR Director of a local Automation and Engineering company, and assistance to the Senior Executive team

• Performed administrative and office support activities; fielded calls, received and directed visitors, word processing, presentation design, devised spreadsheets, filing, copying, faxing, postage meter maintenance; handled in-coming/out-going mail; processed FedEx and UPS shipments

• Spearheaded company events and special projects.

• Procurement of office supplies; product pricing research/negotiating, placing and expediting orders for supplies; verified receipt of supplies

• Maintained confidential company information; office and mobile phones, emergency contact information,

• Assisted the Training/Safety Coordinator with employee travel arrangements and safety compliance

• Assisted the Marketing Manager as needed; competitor research, collating, bulk mailings, company events/activities

• Assisted Sales providing potential business leads and proofreading of documents and proposals.

• Ensured operation of office equipment; trouble shoot problems; called for repairs and maintenance; maintained equipment inventories

• Meeting and event coordination; catering, ensure space requirements are met and appropriate technology available

• Participated on the Recreation Committee; vendor liaison for food, beverage, and dry cleaning services

• Maintained calendars for in-house barber and masseuse

• Assessed and proactively took on new ad hoc duties Office Manager - Catholic Family Center, Rochester, New York 05/2004-01/2013

• Provided administrative and client support to the EAP of Rochester and Counseling Services Department. Direct support to the Director, Business Manager, Clinicians, clients and their families.

• Ensured efficient workflow of 3 office locations; coordinated routine site maintenance; Procured office supplies and literature; maintained office equipment: phones, faxes, copiers and printers. Troubleshot and provided IT technical support; coordinated service calls for the department; Handled incoming and outgoing mail

• Received and processed intake, crisis, and calls for potential business; responded to client or customer grievances with respect to agency policy

• Client check-in; verified insurance coverage, collected co-payments, and processed electronic payments.

• Practiced high degree of confidentiality; coordinated case closings/records purging; developed and maintained an accurate and accessible filing system; prepared files for requests for information by other agencies

• Maintained clinician credentialing statuses through CAQH Universal Provider Database; Coordinated credentialing of contracted affiliate providers to ensure licensure and liability insurance is current

• Processed (A/R, A/P) billing for deposit; research and resolve billing issues; coordinated with Finance for requests for account information by clients and vendors.

• Developed/maintained databases and spreadsheets for statistics reporting

• Assisted Business Manager with contract maintenance, proposals, marketing projects, strategic planning, development of program literature, promotional mailings, routine correspondence, and program events.

• Coordinated meetings; minutes and meeting materials

• Assisted on various committees; Diversity & Inclusion, Quality Assurance, Advisory, and Facilities

• Served as EAP representative at annual health/wellness/benefit fairs held by client companies

• Provided administrative support to Mental Health Clinic’s psychiatrists, staff and clients when needed

• Volunteered with various agency events; Gala, Board Fair, Adopt-A-Family Kiesha M. Everett, CAPM Pg. 3 of 4

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• Communicated with other agencies and internal departments Administrative Assistant - Catholic Family Center, Rochester, New York 11/2002 – 05/2004

• Provided administrative support to the Elder Services EISEP (Expanded In-home Services for the Elderly) Program. Direct support to the Program Director, Office Manager, clients and families.

• Fielded in-coming calls from potential clients and caregivers looking to receive in-home assistance, respite or adult daycare program information; coordinated those services to be delivered through our affiliation with local home care agencies; acted as liaison for program and outside affiliates.

• Assisted with maintaining program budget; tracked and managed AP/AR spreadsheet

• Input and processed information related to service utilization; prepared reports to reflect delivery of services to the clients we served

• Supported the STAR Program manager and staff when needed; scheduled client transportation pick-up times, processed cancellation requests; communicated with clients and drivers daily

• Devised quarterly data, spreadsheets and written reports as requested; coordinated and prepared promotional mailings; distributed interoffice materials; handled incoming and outgoing mail

• Spearheaded and assisted with various employee activities within our agency and program

• Performed a variety of other assigned tasks

EDUCATION:

2019 St. John Fisher College

Journey Training Institute

Certified Associate In Project Management

2010 – 2012 SUNY Empire State College

Major: Business Administration

2001-2002 Rochester Business Institute

Associates Degree (A.O.S.)

Accounting

1998-2000 Rochester Business Institute

Associates Degree (A.O.S.)

Administrative Information Processing – Legal

PROFESSIONAL AFFILIATIONS:

2019-Present Project Management Institute (PMI) Member 2016 IAAP’s Annual Administrative Summit – Hollywood, FL 2012-2013 Secretary – Flower City Chapter International Association of Administrative Professionals (IAAP)

2012 United Way of Greater Rochester’s AALDP (African American Leadership Development Program)

2010-2014 Board of Directors - Flower City Chapter International Association of Administrative Professionals (IAAP)

2011 Registration Chair – New York State Division International Association of Administrative Professionals (IAAP) 59th Annual Meeting, Syracuse, NY 2009-2013 Community Service Chair and Co-Chair - Flower City Chapter International Association of Administrative Professionals (IAAP) Kiesha M. Everett, CAPM Pg. 4 of 4

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VOLUNTEER AFFILIATIONS:

2016-Present Girl Scouts of Western New York Region – Co-Leader 2014 Carnival of Caring

2012-2013 Court Appointed Special Advocate (C.A.S.A ) of Rochester/Monroe County, Inc. Member of the Fund Development and Finance Committees 2009-Present Flower City Chapter International Association of Administrative Professionals

(IAAP)

2005 FoodLink of Rochester, New York

2002-2003 COMPEER Mentor Volunteer, Drug Court Program LICENSURES/CERTIFICATES:

07/2022 Serv-Safe for Managers Certification

11/2019 Certified Associate in Project Management (CAPM) 01/2012 United Way of Greater Rochester’s AALDP (African American Leadership Development Program) Certificate of Graduation

AWARDS/RECOGNITION:

2020 Cheers for Peers – LaBella Associates

2016 Fundraising Coordinator – United Way of Greater Rochester 2016 “Outstanding” Blood Drive Coordinator – American Red Cross 2013-2014 IAAP, Leading Administrative Professionals “Member of Excellence” Award 2010 Northeast District IAAP “Shining Star” award for demonstrating Passion & Purpose

ENTEREPRENUERIAL:

2010 – Present Event Planning/Catering

1992 – Present Federal/NYS Income Tax Preparation for Individuals and Small Business

*All References are available upon request

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