Executive Assistant & Customer Service Specialist

THERESA SCHMITT

**************@*****.*** 863-***-**** Gibsonton, FL 33534

Summary

Dynamic executive assistant and customer service specialist with strong telephone communication skills and expertise in scheduling, research, and problem-solving. Proven track record in managing travel logistics and drafting professional correspondence, ensuring efficient operations in high-pressure environments. Extensive experience in customer service and administrative roles, effectively managing customer relationships and swiftly resolving technical issues to enhance product usability and retention.

Skills

Telephone communication skills

Scheduling and coordination

Document management

Written correspondence

Computer proficiency

Travel logistics

Event planning

Office supply management

Tax software expertise

Customer issue resolution

Technical support

Customer relationship management

Data entry accuracy

Call center operations

Administrative organization

Problem solving skills

Effective communication skills

Attention to detail

Diplomacy and tactfulness

Product education and representation

Call escalation handling

Professional telephone demeanor

Empathy and patience in service

Punctuality and reliability in tasks

Research skills development

Building rapport

Experience

TurboTax/Working Solutions Gibsonton, Florida

Customer Service Product Specialist - Remote

02/2026 - Current

Provided expert guidance on tax preparation software functionalities to enhance usability.

Collaborated with cross-functional teams to improve overall user experience.

Analyzed customer feedback to pinpoint areas for product enhancement.

Resolved technical issues promptly, ensuring high levels of customer satisfaction.

Delivered customer service support by addressing inquiries about product features and pricing.

Instructed customers on product operation and customization options.

Utilized CRM systems for tracking customer interactions and driving continuous improvement.

Increased repeat business through exceptional customer service and effective problem-solving.

National Association of Secretarial Services St. Petersburg, Florida

Executive Assistant to the Managing Director

01/1990 - 06/1995

Prioritized executive phone calls to identify key clients while effectively managing call center overload.

Coordinated travel arrangements and developed itineraries for major events.

Managed leadership team calendars for optimal meeting scheduling.

Drafted and edited reports, correspondence, and membership conventions.

Maintained efficient filing systems for improved document retrieval.

Liaised with vendors for timely procurement of office supplies and services.

Welcomed visitors warmly at the office entrance.

Resolved high-level issues with discretion and professionalism.

Worked closely and efficiently with Executive Director on all manner of business.

Managed all support staff with professionalism, fairness and helpful instruction.

National Association Secretarial Services St. Petersburg, Florida

Administrative Assistant

01/1988 - 01/1990

Lead high volume call center with efficiency and professionalism.

Managed correspondence, ensuring timely responses and proper documentation.

Assisted in project coordination by tracking deadlines and deliverables effectively.

Managed a sizable database with timely and accurate data entry.

Organized meetings, preparing agendas and materials for attendees.

Maintained filing systems, ensuring easy access to important documents and records.

Supported team members by providing administrative assistance as needed.

Handled inquiries from members, providing information about services offered by the association.

Education and Training

St. Petersburg College Clearwater, FL

Some College (No Degree) in Office Administration

Through AP high school English, I attained a professional vocabulary and excellent writing skills.

A great job fit had me leave college early so most of my experience was gained "hands-on".

TurboTax Inuit Training Program Working Solutions, TX

Some College (No Degree) in Product Expertise & Customer Service Specialty

Continuing Education

Several Certifications

Specialized licensing

Self Motivated Learning

Activities

After years of being a dedicated homemaker and caregiver, I wish to return to the work force in a part-time fashion. Working remotely at home would be my preference as I have a lovely, quiet home office. I have no children or animals for interruption. I believe my support skills are still very timely and in demand.

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