Data-Driven Software Engineer & Customer Advocate

ETHAN JOHAN DANG

Software Engineer &

Customer Service Specialist.

PROFESSIONAL SUMMARY

Results-driven professional specializing in data structure, systems analysis, and exceptional customer service. With over 4 years of experience in data-driven, hands-on mid-management positions in warehouses. I worked as a learning ambassador, helping to coordinate new associates on their first days at Amazon. In client relations roles, empathy, honesty, and attention to detail are prioritized to create wonderful customer care experiences. Pursuing an associate's degree at Scottsdale Community College with a 4.0 GPA. I achieved certifications in Microsoft Word, Excel, PowerPoint, Access, JavaScript, Red Hat Administration, HTML, and CSS. I have in-depth knowledge of Windows Operating systems, AI prompt engineering, and have built computers and data structures. 602-***-**** **********@********.*** Phoenix, Arizona EDUCATION

Programming and Systems Analysis

Motion Picture, Television, and New Media Production. This is a Computer Information Systems Degree (CIS), an Associate in Applied Science (AAS). I have completed more than 75% of the course with a 4.0 GPA. Outstanding Student. Graduating, January 2027. I have fostered mentorships with Stellios Zographos of Oxford University, who studied theoretical physics and mathematics and worked for MIT. Aaron Garrett PHD of Boston University. Photographer, Screenwriter, Editor, and Director. Wrote copy for an advertisement for a local business. Scottsdale Community College 2024-2027

Scottsdale Community College 2023 - 2027

WORK EXPERIENCE

Cashier/ Customer Service

Cashier/ Customer Service

Delivered quality service in a fast-paced environment, maintaining attention to detail and consistency. Strengthened teamwork and adaptability through multitasking and customer interaction. Contributed to a positive and organized work environment. Home Depot. 2018-2019

Yogis Grill. 2019 - 2020

SKILLS

Windows Operating

Systems.

Communication Skills.

Ai Prompt Engineering.

Microsoft Access,

Powerpoint, Word,

Excel.

Red Hat Admin.

Web Development.

Customer Relation

Management (CRM).

JavaScript.

Warehouse Associate/ Learning Ambassador

Worked as a learning ambassador, team leader, and team player. Assisted in process improvement to optimize workflow efficiency, solving logistical problems, and reducing order errors. Demonstrated problem-solving under pressure in a fast-paced, tech-driven environment. Fed Ex. 2023 -2023 Amazon. 2021 - 2026

Led customer inquiries and provided product knowledge to improve satisfaction. Incorporated active listening and upselling techniques. Coordinated with team members to streamline front-end and back-end retail operations.

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