Versatile Professional: Customer Service & Operations Leader
Resume:
Keith Selensky
Mead, OK *****
*****.********@*****.***
Professional Summary
Experienced professional with over 22 years in customer service, administration, management, and workforce development across diverse industries. Skilled in SAP, project management, and training, with a Bachelor’s in Administrative Leadership. Proven ability to support customers, streamline operations, and mentor teams. Seeking to leverage organizational and customer support expertise as a Customer Administrator.
Authorized to work in the US for any employer
Work Experience
Truck Driver Class A
Transco Lines, Inc-Mead, OK
Present
* Communicated and coordinated with dispatchers to ensure timely deliveries.
* Maintained detailed logs of working hours in compliance with state and federal regulations.
* Planned routes and met delivery schedules to maximize efficiency.
* Interacted with customers in a professional manner to ensure satisfaction.
* Recorded cargo deliveries accurately for company records.
* Verified loads for accuracy before departure.
Social Services Specialist
DEPT OF HUMAN SERVICES
January 2019 to April 2020
* Provided social services to clients by assessing needs and determining eligibility for programs.
* Managed caseloads requiring broad and specialized knowledge of social service programs.
* Contacted public and private agencies to assist clients and families in obtaining aid.
* Conducted interviews and reviewed cases to verify income, employment, and resources. Manufacturing Engineer / Estimator
NORDAM
November 2009 to September 2018
* Evaluated new opportunities by defining potential product costs based on manufacturing expenses.
* Analyzed historical data and compiled reports for labor costs and material irregularities.
* Developed budget projections for executive leadership, outlining support and capabilities for proposals.
* Researched and analyzed program requirements using customer specifications and engineering data. Production Control / Field Engineer
NORDAM
February 2003 to November 2009
* Developed process planning and work instructions for assembling and repairing aircraft structures.
* Created and maintained detailed production-level work instructions and mechanical sub-assemblies.
* Maintained and created manufacturing bills of materials for production.
* Investigated and updated standard repair procedures as needed. Customer Admin. II
NORDAM
March 2001 to February 2003
* Modified procedures for administration of contracts for aftermarket services.
* Ensured customers had access to technical support, maintenance, and repair options.
* Accessed spares support forecasting data using ERP systems to maintain inventory needs.
* Worked with external customers to submit quote estimates and supply turn times. Manager
DON PABLO’S MEXICAN RESTAURANT
February 1996 to July 1999
* Hired Managers-in-Training and prepared them for management roles.
* Selected as Corporate Recruiter and Trainer for new store openings.
* Conducted employee interviews, on-boarding, and new hire orientations.
* Performed all phases of general operations, including financials. Education
Business Administration (Bachelor's degree)
University of Oklahoma
May 2014
Admin Leadership (Bachelor's degree)
University of Oklahoma-Norman, OK
January 2012 to January 2014
General Studies (High school diploma or GED)
Moore High School
October 1986 to March 1988
Skills
• Social work
• SAP
• Training & development
• Supervising experience
• Customer support
• Workforce development
• Project management
• Management
• Mentoring
• Customer service
• Organizational skills
Certifications and Licenses
CDL A
November 2025 to November 2029
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