Office Manager with 10+ Years Experience
Resume:
Teren Lee-Perkins
Cordova, AL +1-205-***-**** ********@*****.***
Professional Summary
Trusted office manager with 10+ years of experience responsible for daily operations of an office environment. Known for improving operational efficiency through effective staff management, recordkeeping and customer service.
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Work Experience
Office Manager/ Apprentice Plumber
Flow-Tech Plumbing & Heating, Inc Cordova, AL
December 2019 to Present
• Accounts Receivable
• Accounts payable
• QuickBooks, Sage and Joist
• Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements Office Manager
Flow-Tech Plumbing & Heating, Inc Cordova, AL
December 2019 to Present
• Accounts Receivable
• Accounts payable
• QuickBooks, Sage and Joist
• Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements Administrative Assistant
Flow-Tech Plumbing & Heating, Inc Cordova, AL
September 2016 to Present
• Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements Logistics Supervisor
Harbor Freight Tools Jasper, AL
October 2016 to November 2019
Oversee daily logistics operations, ensuring timely delivery and inventory accuracy. Implemented new tracking system, reducing delivery errors. Coordinate with team to streamline processes, enhancing efficiency. Analyze data to forecast demand, optimizing stock levels. Address and resolve logistical challenges, improving customer satisfaction. Assistant Store Manager
Aldi-Jasper AL
April 2014 to September 2016
• Daily store operations, boosting sales and enhancing customer satisfaction.
• Trained and supervised staff, resulting in improved team efficiency and performance. Implemented inventory control measures, reducing stock discrepancies and losses.
• Resolved customer issues promptly, maintaining high levels of customer loyalty. Assistant Store Manager
Aldi Jasper, AL
March 2012 to June 2016
Managed daily store operations, boosting sales and enhancing customer satisfaction. Trained and supervised staff, resulting in improved team efficiency and performance. Implemented inventory control measures, reducing stock discrepancies and losses.
Resolved customer issues promptly, maintaining high levels of customer loyalty. Accounts Receivable/Payable
Martinez Building Service AL
December 2010 to April 2014
• Managed invoicing and payment processing, ensuring timely collections and disbursements
• Reconciled accounts, identifying discrepancies and resolving issues to maintain financial accuracy Implemented new tracking system, improving efficiency and reducing errors in transactions
• Collaborated with vendors and clients to streamline billing processes and enhance relationships Service Writer/Advisor
Dewey Barber Chevrolet Gardendale, AL
February 2006 to December 2012
• Managed parts inventory, ensuring availability and accuracy, reducing downtime.
• Coordinated with service technicians to streamline repair processes, enhancing efficiency Implemented customer feedback system, improving service satisfaction ratings
• Trained new staff on parts/service procedures, fostering a collaborative team environment
• Provided exceptional customer service by promptly greeting and assisting customers with their automotive service needs
• Recommended necessary repairs and maintenance based on thorough inspections, ensuring customer safety and satisfaction
• Collaborated with technicians to review repair estimates, explaining the scope of work and associated costs to customers
• Assisted in resolving customer complaints or issues regarding services provided, ensuring prompt resolution and customer retention
Service Writer/Advisor
Dewey Barber Chevrolet Gardendale, AL
February 2006 to December 2012
• Managed parts inventory, ensuring availability and accuracy, reducing downtime.
• Coordinated with service technicians to streamline repair processes, enhancing efficiency Implemented customer feedback system, improving service satisfaction ratings
• Trained new staff on parts/service procedures, fostering a collaborative team environment
• Provided exceptional customer service by promptly greeting and assisting customers with their automotive service needs
• Recommended necessary repairs and maintenance based on thorough inspections, ensuring customer safety and satisfaction
• Collaborated with technicians to review repair estimates, explaining the scope of work and associated costs to customers
• Assisted in resolving customer complaints or issues regarding services provided, ensuring prompt resolution and customer retention
Parts/Service Advisor
Dewey Barber Chevrolet Gardendale, AL
April 2007 to December 2010
• Managed parts inventory, ensuring availability and accuracy, reducing downtime.
• Coordinated with service technicians to streamline repair processes, enhancing efficiency Implemented customer feedback system, improving service satisfaction ratings
• Trained new staff on parts/service procedures, fostering a collaborative team environment Education
Business (Bachelor's degree)
Bevill State Community College
March 2009 to March 2009
Business (Bachelor's degree)
Bevill State Community College
January 2006 to March 2009
Upper secondary education
Skills
Freight brokerage QuickBooks Document compliance management Analytical thinking Executive administrative support Underwriting Organizational skills Analysis skills Customer Service Adobe Acrobat Lead generation activity metrics tracking Communication skills Customer service Cash flow management Accounts payable and receivable management Problem-solving
Sales Training Data management Conducting sales calls Initial Contact (sales skills) Live chat Marketing Leadership Relationship management Sales technology adoption Account reconciliation report Business requirements Staff Training Microsoft Excel Product Knowledge Merchandising Data analytics Customer relationship building Office experience Microsoft Powerpoint Medical billing Lead generation Amadeus Social media content Analytics Staff training Merchandising Inventory management Account management Call center
Communication Typing Google Workspace Risk management Document coordinator experience Attention to detail Process improvement Objection handling (sales technique) Canva Deal closing Insurance medical billing Medical collection B2B Office management Active listening Collection effectiveness report Google Docs HVAC Leadership Problem- solving Accounts receivable Deposits Customer relationship management Windows Contractor management Customer retention Sales outreach campaigns Microsoft Word Client relationship development Employee orientation State healthcare regulations Insurance verification Customer support Data entry Phone etiquette Medical receptionist Sales Document archiving Google Calendar B2B sales Automotive sales Telemarketing Computer skills Salesforce Appointment scheduling Data visualization Appliance repair Prospecting Google Sheets Bluetooth Phone communication Residential plumbing Freight Microsoft Office Accounts payable Grant proposal writing Direct sales Project management Time management Computer operation Compliance management Medical administrative support Pivot tables Microsoft Outlook Administrative experience Spreadsheet conditional formatting Clerical experience Training & development Productivity software Client interaction via phone calls Skills Team Collaboration Proofreading Digital marketing Customer Relationship Management Inventory Management
Languages
English
Certifications and Licenses
Plumbing and gas Apprentice License
Accounts receivable
Driver's License
Plumbing Apprentice License
January 2026 to December 2026
Forklift Certification
Property & Casualty License
BLS Certification
Additional Information
Authorized to work in the US for any employer
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