Monitoring Tools Engineer - SolarWinds Expert (9+ yrs)

Monitoring Tools Engineer with * years of experience designing, implementing, and optimizing enterprise-scale monitoring environments across global infrastructures. Specialized in SolarWinds (NPM, NCM, NTA, SAM) with strong expertise in tool architecture, performance optimization, alerting strategy, and ITSM integrations. Proven track record of supporting environments with 10,000+ monitored devices, delivering audit-compliant platforms, automating operations through PowerShell, and providing SME-level troubleshooting and capacity planning support across APAC, Europe, and North America. AFTAB ASHIQ

Monitoring Tools Engineer SolarWinds Engineer Enterprise Infrastructure Monitoring

• +91-861******* • ***********@*****.*** • LinkedIn • Bengaluru, India PROFESSIONAL SUMMARY

CORE TECHNICAL SKILLS

• SolarWinds (NPM, NCM, NTA, SAM, Orion Maps) Monitoring Architecture & Design

• Additional Polling Engines (APE) SWQL Orion SDK Alerting & Event Correlation

• ITSM Integration (ServiceNow) PowerShell Automation Splunk Administration

• Network Monitoring (SNMP, ICMP, Syslog) ManageEngine (OpManager, Applications Manager)

• Cisco Catalyst Center (DNAC) ThousandEyes KPI Dashboards Capacity Planning

• Platform Upgrades Audit & Compliance Core Networking Windows Administration PROFESSIONAL EXPERIENCE

Monitoring Tools Architect

BT GROUP

Nov 2023 – Present Bengaluru, India

Architect and lead end-to-end SolarWinds implementations across corporate and production environments, including module configuration and poller distribution.

•

• Design and maintain scalable monitoring architectures supporting large enterprise networks.

• Integrate SolarWinds with ServiceNow to improve incident visibility and event correlation.

• Develop centralized KPI dashboards using SWQL to provide real-time operational insights.

• Enhance platform performance and monitoring capacity through continuous remediation and tuning.

• Perform platform upgrades aligned with security advisories and operational SLAs.

• Automate inventory remediation and network troubleshooting using PowerShell scripts.

• Provide SME-level support for complex troubleshooting, capacity planning, and optimization.

• Administer Cisco DNA Center (DNAC), including BAU operations and IOS upgrades.

• Author and publish knowledge base articles, runbooks, and instructional materials to improve operational maturity. Senior Associate – Monitoring Tools

TATA CONSULTANCY SERVICES

Jul 2022 – Nov 2023 Bengaluru, India

• Supported multiple enterprise monitoring projects using SolarWinds and ManageEngine.

• Administered SolarWinds modules including NPM, NCM, NTA, Wireless, and Orion Maps.

• Designed dashboards to provide consolidated visibility of monitored environments.

• Performed monitoring environment fine-tuning to improve alert accuracy and performance.

• Supported licensing, upgrade planning, and cost estimation for monitoring tools.

• Implemented hardware monitoring for physical servers using ManageEngine Applications Manager. Senior Monitoring Tools Administrator

WIPRO

Mar 2020 – Jul 2022 Bengaluru, India

• Designed and implemented SolarWinds environments from scratch, including main and additional polling engines.

• Managed SolarWinds modules NPM, NCM, NTA, and Network Atlas.

• Configured alerting strategies and performed KPI validation to ensure effective incident detection.

• Designed and automated custom reports for operational and management distribution.

• Led SolarWinds upgrades in response to security advisories, including post-2021 ransomware mitigation actions.

• Coordinated with internal platform teams and SolarWinds vendor support to resolve complex issues.

• Administered Splunk (L1), including onboarding devices, maintenance windows, and infrastructure monitoring. SolarWinds Administrator

IBM

Feb 2019 – Feb 2020 Bengaluru, India

• Managed SolarWinds monitoring for clients across APAC, Europe, and North America.

• Onboarded and offboarded network devices at scale, supporting environments with over 10,000 nodes.

• Designed custom properties to enable granular monitoring, alerting, and reporting.

• Implemented Additional Polling Engine (APE) solutions to support scalability requirements.

• Upgraded SolarWinds platforms and resolved SNMP, Syslog, alerting, and notification issues.

• Developed automated reports and maintained configuration backups for network devices. Operations Team Lead / Incident Coordinator

IBM

Sep 2015 – Feb 2019 Bengaluru, India

• Led cross-functional teams across India and Ireland supporting global operations.

• Coordinated major incidents, prioritization, and escalation management activities.

• Maintained and improved client knowledge base and operational process documentation.

• Supported North America operations with strict SLA requirements.

• Introduced automation initiatives that improved team availability and operational efficiency. EDUCATION

Bachelor of Engineering

Electronics and Communication Engineering - Visvesvaraya Technological University 2010 – 2015 India CERTIFICATIONS

• Cisco Certified Network Associate (CCNA)

• Certification ID: CSCO14801749

• Credly Badge: https://www.credly.com/badges/b3eff251-54ae-40ca-b5bd-4aa1b317b7a7/public_url LANGUAGES

• English – Professional Proficiency

Contact this candidate