Versatile Professional with Administrative Focus

Dawn Lanier

Montgomery, AL ***** +1-334-***-**** *********@******.***

Professional Summary

Versatile professional with experience in assisted living, cosmetology, and office administration. Skilled in medication administration, client relations, and multitasking in fast-paced environments. Licensed cosmetologist with 3 years at Phoenix Salon and Spa, adept at front desk operations, scheduling, and cash handling. Proficient in Microsoft Office, payroll, and accounts management.

Work Experience

Resident Assistant

The country cottages Montgomery, AL

June 2024 to February 2025

• Cared for the elderly at this assisted living facility, ensuring comfort and safety

• Administered medications and assisted with meals, laundry, and daily needs to improve residents’ quality of life Cosmetologist/Hair Stylist

Phoenix Salon and Spa Montgomery, AL

January 2021 to February 2025

• Served as licensed cosmetologist/hair stylist at Phoenix for 3 years, providing high-quality beauty services

• Managed front desk operations in a fast-paced environment by answering phones and scheduling appointments for clients

• Demonstrated multitasking skills by balancing client services, front desk duties, and boutique assistance

• Greeted clients professionally and assisted with boutique inquiries, enhancing customer satisfaction

• Performed hair styling, facials, manicures, and pedicures to meet diverse client needs

• Maintained cleanliness and handled laundry to uphold salon standards

• Operated cash register and closed out nightly, ensuring accurate financial transactions Receptionist

Power Building Millbrook, AL

June 2019 to November 2019

• Answered telephone calls and performed data entry, improving office communication and efficiency

• Handled filing, payroll, accounts receivable, and payable using Microsoft Office to support administrative operations Cosmetologist/Receptionist

Education

Massage Therapy (College)

Transition technical college Montgomery, AL

September 2023 to Present

Cosmetology (College)

Virginia college Montgomery, AL

August 2016 to May 2018

Medical Assisting (College)

Capps college Montgomery, AL

January 2000 to April 2001

High school diploma or GED

Skills

Standard walkers Individual consumer customer service Blood pressure monitoring Assisting with patient perineal care Multi-line Phone Systems Leadership Phlebotomy Managing teams in a customer support role - Largest customer support team managed (1-5 team members) Cleaning Experience Phone communication Typing Patient observation Older adults Home health Store management Accounts payable Hospitality Patient body mechanics QuickBooks Wheelchairs Cashiering Bathing assistance Medical procedure assistance HIPAA Patient weighing scales Microsoft Outlook Barbering Medical insurance coverage verification Productivity software Hair Styling Clean workspace maintenance Medical assisting - Medical assistant experience (6-10 years) Managing allied health teams - Largest allied health team managed (1-5 team members) Oxygen tanks Internal medicine Working with adult populations Retail math Customer service Patient interaction Patient incontinence care assistance Phone triage Accounts receivable Order inquiry handling Nursing home experience Stethoscopes Assisted living Dressing assistance Cooking Data Entry Providing product information Microsoft Office On-the-job training (training delivery method) Windows Sterilization Payroll Glucometers Experience with children Accounting systems Patient care - Patient care experience (3-5 years) Hair care Patient condition reporting Sales Guest Services Management Athenahealth Sanitation Phone Etiquette Workers' compensation law Sublingual (SL) medication administration Topical medication administration Mobile devices Technical troubleshooting support Home care Phone call management Bookkeeping EMR systems Clerical experience Customer support - Customer support experience

(11-15 years) Laundry Handling patient inquiries Upselling Hands-on training Direct support Appointment scheduling Handling customer exchanges Bookkeeper experience Nasal medication administration Medical equipment sterilization Basic math Clear communication to patients Communication Skills Patient room cleaning Computer operation Insurance prior authorization Front desk EMR/EHR Microsoft Excel Managing patient records POS Intramuscular (IM) medication administration Filing Accounting software Cosmetology Customer communication English Retail Sales Hair coloring Multitasking Continuous improvement Eyelash Extensions Oral hygiene Spreadsheet charts Bed linen changing Hospital bed handling In-person customer service Personal Assistant Experience Customer support experience within retail industry Microsoft Dynamics 365 Customer support experience within telecommunications industry Small business owner customer support experience Meal preparation Medical scheduling Phone customer support Nail Care Specimen collection Order processing Appointment reminder systems First aid Cardiology Organizational skills Inhalation medication administration Microsoft Word Nursing Safe work practices Billing issue inquiries Intake Word processing Writing skills Assistant Manager Experience Geriatrics Cash Handling Ability to follow instructions Google Workspace Attention to detail Customer issue escalation Customer returns handling Commercial Cleaning Customer training Managing customer accounts Caregiving Workers' compensation claims Cross-functional communication Experience with individuals with mental health conditions Microsoft Powerpoint Dementia care Alzheimer's care Skin care EKG Grammar Experience Family medicine Assisting with ADLs Medication administration Infection control Administrative Experience Vital Signs 10 key typing Medical thermometers Patients with physical disabilities Office experience Computer Skills Mobility assistance Retail store product knowledge Teamwork

Certifications and Licenses

Certified Brow and Lash Technician

June 2023 to Present

Certified in Microblading and Eyelash extensions.

Barbering License

Cosmetology License

Driver's License

Certified Medical Assistant

Additional Information

Authorized to work in the US for any employer

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