Senior SCCM/MECM Engineer & Systems Leader

JERRY W. BAWGUS

Chattanooga, TN +1-423-***-**** ********@*****.***

PROFESSIONAL SUMMARY

SCCM / MECM Engineer and Senior Systems Engineer with 15+ years of experience supporting enterprise and healthcare environments, specializing in vulnerability management, enterprise patching, and secure infrastructure operations across 1,000+ server environments.

Proven track record of achieving 95%+ patch compliance, reducing critical vulnerabilities by 40%, and improving operational efficiency through automation and process optimization. Experienced in collaborating with IT operations, security, and engineering teams to ensure system stability, compliance, and business continuity. CORE COMPETENCIES

SCCM / MECM Administration

Enterprise Application Deployment

Software Packaging & Distribution

Vulnerability & Patch Management

Security Compliance & Remediation

Windows Server Administration

Change & Incident Management

Automation & Process Improvement

Infrastructure & Systems Support

Endpoint Security Management

Cross-Functional Collaboration

IT Operations Management

Project Coordination

IT Documentation & Training

Network & Desktop Support

Incident Resolution & Troubleshooting

Patch Compliance Monitoring

Deployment Coordination

Vulnerability Remediation

Endpoint Protection Management

System Performance Optimization

IT Infrastructure Support

Technical Support Operations

Process Optimization

PROFESSIONAL EXPERIENCE

Owner / Operator Jun 2023 – Present

Palletonfieldville LLC Chattanooga, TN

Oversee end-to-end business operations including budgeting, vendor management, procurement, and client service delivery, ensuring 100% operational continuity while maintaining high service standards and consistent business performance.

Lead process improvement initiatives by analyzing workflows and implementing operational strategies that increased efficiency by 25%, streamlined service coordination, and enhanced overall productivity across daily operations.

Manage procurement, inventory control, and customer relationship strategies, reducing overhead costs by 15% while driving repeat business, strengthening client retention, and improving overall customer satisfaction. Systems Engineer Sep 2014 – Jul 2023

BlueCross BlueShield of Tennessee Chattanooga, TN

Managed enterprise vulnerability remediation and patching operations across 1,000+ Windows servers, consistently achieving 95–98% patch compliance through the deployment of monthly Microsoft security updates via MECM, significantly strengthening overall system security posture.

Designed and implemented comprehensive remediation strategies for both Microsoft and third-party vulnerabilities, reducing critical security exposure by 40% within 12 months while ensuring alignment with organizational security standards and compliance requirements.

Administered and optimized MECM/SCCM infrastructure to support large-scale software deployments, automating processes to reduce manual effort by 30% while leading multiple concurrent deployment initiatives with minimal downtime and high operational efficiency.

Collaborated with cross-functional IT and security teams to identify vulnerabilities, troubleshoot system issues, and implement corrective actions, improving system reliability and reducing incident response times. Systems Engineer Nov 2009 – Sep 2014

Anthelio Healthcare Solutions @ Erlanger Chattanooga, TN

Managed enterprise Microsoft patching processes across clinical systems, achieving 90%+ compliance while maintaining security and operational stability for critical healthcare environments.

Collaborated with cross-functional teams including IT operations, network engineers, and security staff to quickly resolve infrastructure incidents, reducing mean time to resolution (MTTR) by 20% and improving system reliability.

Oversaw Symantec Endpoint Protection and other security tools, proactively reducing malware incidents by 35% and ensuring compliance with healthcare regulatory standards.

JB

M

M

M

M

M

M

M

M

M

M

M

M

Administered and maintained Windows server and client environments across multiple departments, streamlining system management, supporting end-users, and improving overall IT infrastructure efficiency. Desktop Technician Mar 2009 – Nov 2009

Kenco Management Cleveland, TN

Provided Tier I/II technical support for enterprise users, resolving 20+ tickets daily with a 95% first-call resolution rate, ensuring minimal disruption to business operations.

Configured, deployed, and maintained desktops, laptops, and peripheral devices across multiple business units, improving device readiness and user productivity.

Performed network troubleshooting, hardware diagnostics, and system maintenance to quickly identify and resolve issues, reducing downtime and enhancing overall IT reliability.

Maintained accurate IT asset inventory records and documentation, improving asset tracking, compliance, and audit readiness across the organization.

Support Analyst Dec 2005 – Nov 2008

Life Care Centers of America Knoxville, TN

Delivered desktop, network, and application support for multiple healthcare facilities, serving hundreds of end-users while maintaining a 95%+ first-call resolution rate to ensure uninterrupted operations.

Managed MECM administration for Windows client/server environments, streamlining patching and software deployments across departments to improve efficiency and compliance.

Assisted in antivirus management, security updates, and system monitoring, ensuring adherence to healthcare regulatory standards and reducing security incidents.

Developed user documentation, standard operating procedures, and provided hands-on training, enhancing end-user adoption and improving IT support effectiveness across the organization. EDUCATION AND CERTIFICATION

Associate of Applied Science in Information Technology – Computer Network Systems ITT Technical Institute — Chattanooga, TN

Academic Honors: Valedictorian, Highest Honors, Academic Excellence, GPA: 3.9

Coursework Highlights: Network Administration, Windows Server Management, Vulnerability Management, Patch Deployment, SCCM/MECM Administration

Contact this candidate