Remote Customer Service Specialist /s

Quinton E. Jackson

Houston, TX 832-***-**** [*******.*********@*****.***]

Professional Summary

Dedicated and detail-oriented customer service professional with strong communication skills and a commitment to delivering high-quality support. Adept at handling inbound and outbound calls, scheduling appointments, and managing administrative tasks efficiently. A fast learner with a strong work ethic, capable of working independently or as part of a team. Seeking a remote customer service role where I can apply my organizational skills and customer-focused approach to enhance the client experience.

Skills & Competencies

️ Excellent verbal and written communication

️ Active listening and problem-solving

️ Call handling (inbound & outbound)

️ Scheduling and appointment coordination (Zoom, Calendly)

️ Administrative support and documentation

️ Social media management

️ Multitasking and time management

️ Remote collaboration tools (Slack, Zoom, Microsoft Teams)

Professional Experience

Administrative Assistant (Seasonal)

CarterG Solutions, LLC September 2023 – July 2025

• Answer inbound and outbound calls, addressing client inquiries professionally.

• Schedule Zoom appointments for potential clients, ensuring efficient time management.

• Maintain accurate records and ensure all documentation is properly filed.

• Update and manage company social media accounts to reflect current information.

Park Associate (Seasonal)

City of Houston Parks Department May 2011 – August 2011

• Assisted with park maintenance, including mowing, edging, and trash collection.

• Provided excellent customer service to park visitors, ensuring a positive experience.

Lifeguard (Seasonal)

City of Houston Community Pool May 2009 – August 2009

• Monitored and ensured the safety of swimmers in the community pool.

• Enforced pool rules and responded quickly to emergencies.

Library Assistant (Seasonal)

City of Houston Library Department May 2008 – August 2009

• Assisted patrons in locating and checking out books and using computer resources.

• Provided guidance on library services and maintained an organized book collection.

Education & Certifications

Liberty University Online – Associate Degree in Psychology (2022)

Penn Foster High School Online – High School Diploma

Additional Information

• Passionate about customer service and creating positive experiences.

• Self-motivated, disciplined, and eager to grow in a remote work environment.

• Open to training and development opportunities to enhance customer service expertise.

Contact this candidate