Administrative Assistant and Accounts Specialist Resume Summary
Resume:
Lisa M. Overstreet
Work Experience.
Husqvarna (Comtract) May 2024 - June 17th
Administrative Assistant
●Assisted customers and Dealers with ordering parts and tracking down orders.
●Answered incoming calls
●Answered customers question and helped when looking up parts
VA Transformer (Contract) August 2023-January 2024
Administrative Assistant
●Assisted in planning and executing corporate events, ensuring seamless coordination and successful outcomes.
●Managed executive calendar, scheduled meetings and coordinated travel arrangements, resulting in increased efficiency and on-time appointments.
●Responded to phone inquiries and directed calls to appropriate personnel, enhancing customer service experience.
●Prepared reports, presentations and correspondence with high accuracy and attention to detail.
Advanced Auto Parts October 2017-July 2023
Accounts Specialist Representative
●Addressing customer complaints and queries of assigned clients.
●Handled high volume of inbound and outbound calls.
●Upselling or cross-selling products and services and approaching new customers.
●Collaborating with account managers and submitting reports to upper management.
Wells Fargo February 2015 - October 2017
Customer Service Representative
●Proficiently answer customer inquiries regarding their accounts.
●Perform cash and check balancing by ensuring all the daily and monthly cash counts are accurate.
●Review all the ATM balances
●Ensure that all customer needs are met and handle appropriately during their initial contact.
●Maintain customers' accounts (including lost/stolen checks, check cards, stop payment etc.)
●Review customers' accounts for transactions accuracy.
EDUCATION
Liberty High School
Bedford, VA
High School Diploma
SKILLS
●Inbound, Outbound and Cold Calling
●Data Entry and Clerical Work
●Proficient in Microsoft Computer Programs
●Collections (medical and credit card bills)
●Fast Learner
●Dedicated and Trustworthy Employee
●Excellent Customer Service
●Pleasant Attitude and Demeanor
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