Customer Service Rep
Resume:
Las Vegas, NV *****
**********@*****.***
Bernice Mosley
EXPERIENCE
Housekeeping Assistant
Private Address
September 2022 to November 2023
Residential house cleaning of private homes by scheduled appointments, used sterile practices, cleaned, kitchen, living room, bedrooms, changed linens, laundry, vacuumed, cleaned interior windows, empty trash.
Recruiter Insurance
American Life Insurance Company-Las Vegas, NV January 2016 to June 2018
Handled all outbound calls to applicants, screened applications, scheduled interviews, confirmation of appointments, data input, e-mailed applicants for verification of information, met and exceeded goals recognition from upper management agents, responsible for numerous recruits to be hired, great customer service skills
Call Center Customer Service Representative
Silver State Helicopters-Las Vegas, NV April 2011 to March 2013
Received inbound calls from customers, verification of customers name and address on PC computer input, set appointments and confirmation of scheduled appointments, assisted personnel with marketing and advertising, booked seminar events with clients, met and exceeded volume of inbound/outbound phone calls from and to clients
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate
• Recognized by supervisors for consistently meeting or exceeding performance targets on a monthly basis
Office Assistant II
California Rehabilitation Center-Norco, CA August 1989 to 2003
Responsible for maintaining accurate purchase order information and implementation of State regulations, typed contracts approved by State, responsible for issuing purchase orders for the entire institution with a budget of hundreds of millions of dollars, worked with numerous departments and personnel to achieve their goals, supervised Wards of the State, searched incoming mail before issuance to inmates, responsible for movement of property within the institution, monitored and supervised inmate meetings, worked closely with Accounting Department, made and answered phone calls.
• Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
• Handled incoming calls, screened inquiries, and directed calls to appropriate personnel
• Provided administrative support by drafting correspondence, memos, and emails as requested • Managed office equipment maintenance schedules to ensure proper functioning at all times
• Coordinated with vendors to order office supplies within budget constraints while maintaining quality standards
• Supported HR department by organizing employee records including attendance logs • Served as a point of contact between different departments within the organization
• Tracked deadlines for projects/tasks assigned to various teams/departments ensuring timely completion
• Distributed mail/packages internally while adhering to confidentiality guidelines when handling sensitive information
EDUCATION
Culinary Academy of Las Vegas (Vocational Training)
Las Vegas Vocational Training-Las Vegas, NV
July 2016 to October 2016
Studied hands on practices and procedures for Hospitality Industry (Hotels ) simulation of hotel rooms, cleaned bathrooms, cleaned and changed bedroom linens, vacuumed,, cleaned mirrors, tested and timed by Vocational Instructors
Microsoft Certification Software (Vocational training)
Las Vegas, NV
February 2012 to August 2012
Received Certificate of Completion Microsoft
Computer Information Systems Microsoft (College)
San Bernardino Valley College-San Bernardino, CA
February 1997 to May 1999
Studies of computer input and Microsoft Suites, PowerPoint, Excel, Word
High school diploma
Eisenhower High School-Rialto, CA
September 1977 to June 1980
Some College
SKILLS
• Phone customer support
• Computer operation
• Order inquiry handling
• Housekeeping/Cleaner
• In-person customer service
• Government agency customer support
• Time management
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