IT Administrator with Networking & DMS Expertise
Resume:
Kurt L. Hickson
Lubbock, TX **423
************@*****.***
Objective
I am looking for a challenging, longstanding and exciting position where my responsibilities will be rewarding and beneficial to my employer, myself and my family. Computer Skills
Windows Operating Systems, MS Office, Internet Explorer, Outlook, PC Hardware, Networking, POP, SMTP, DNS, TCP/IP, MS Exchange, APD DMS, MS LDAP, MSRDP, Cisco, ShoreTel, DealerTrack, DealerSocket
Professional Experience
IT Administrator, Cavender Auto Family October 2021-January 2026
Microsoft Azure and Intune, Microsoft 365
13 rooftops in Lubbock and Midland
Cisco WebEx phone system
CDK DMS
IT Administrator, Alderson Enterprises L.P. February 2004-October 2021
Service and Maintain a growing network for Alderson Cadillac, BMW, Lexus, Mercedes- Benz and Audi to include ADP DMS, Microsoft Active Directory with Exchange 2010, Autobase Loyalty Center CRM, ShoreTel phone system, Xerox DocuShare and Snap-On Business Systems.
Multi-locations with 9 servers and 153 pc’s to include MS Exchange 2010 and 4 domain controllers.
3 Edgewave iPrism internet filters, a Barracuda Spam & Virus Firewall and Barracuda link balancer.
ShoreTel softswitch and ShoreTel DVS with 144 phones, 117 voicemail boxes, 10 Shoreware switches at 7 locations utilizing 3 PRI’s and 5 analog lines.
15 Cisco switches, 13 with POE, Cisco ASA, Cisco VPN. Service Technician, Gateway Country November 2002-March 2003
Diagnosed, serviced and repaired clients computers and attachments
Installed and tested additional equipment such as memory, cd burners, zip drives, etc. Network Data Technician, Southwest Telecom Consultants October 2001-July 2002
Design voice and data communications solutions for a variety of clients.
Install wireless communication circuits to include tower construction and network turn up.
In house and on site support for end users on Lubb.Net ISP. High Speed Data Technician, Cox Communications February 2000-October 2001
Install, maintain and troubleshoot High-Speed Cable modems, including network interface cards, if needed by the customer. Provide customer support. Field Service Representative, Cox Communications August 1999-October 2001
Install, maintain and troubleshoot digital and analog cable. Provide customer support. Independent Contractor for Roadway Package Systems (RPS) June 1994-August 1999
Own and operate the second largest route in Lubbock
Responsible for bookkeeping, cash flow, and management of route
Coordinated and delivered $75,000 in merchandise per week
Delivered over 200 packages daily in the downtown and Texas Tech area United States Army February 1989-February 1994
Honorable Discharge on February 13, 1994
Active duty Army Specialist in Military Intelligence
Held a Top Secret Security Clearance
Electronic Locator and Identifier
AIT Training graduate for 98 Delta
Education
A+ Certified, F7EDTT0CE5 Lubbock, TX
November 13, 2000
Cox Communications Professional Training Lubbock, TX
@Home Installation Course, 80 hours, February 2000
Digital Video Course, 24 hours, September 1999
Volume One Training, 40 hours, August 1999
The National Cryptologic School Ft. Meade, MD
Topographic Map Reading Course, May 1993
UNIX Text Editor Course, May 1993
Introduction to UNIX, May 1993
Mechanics of Stamping Classified Documents, November 1992 Monterey High School Lubbock, TX
High School diploma, May 1988
Professional Awards
Mercedes-Benz SOE certified, 2007 to current
Certificate of Customer Satisfaction, RPS, July 1996
The Army Commendation Medal, Department of the Army, February 1994
The Good Conduct Medal, Department of the Army, March 1993
Certificate of Achievement for exceptional professionalism and judgement, 714 th
MI
Battalion, May 1991
Certificate of Achievement for perfect test scores, Department of the Army, April 1989
Letter of Commendation for outstanding leadership, Department of the Army, February 1989 References
Available on request.
Contact this candidate