Bilingual Remote Customer Service Professional

Tony Sab

+1-561-***-**** ************@*****.***

Professional Summary

Bilingual (English/Spanish) customer service professional with 20+ years of experience in healthcare, call center, technical support, and sales. Highly skilled in CRM systems (Salesforce), data entry, remote communication tools (Teams, Google Suite), and problem-solving. Known for reliability, one-call resolution, and exceeding performance metrics. Seeking a full-time or part-time remote position to deliver exceptional customer service and contribute to company success.

Willing to relocate: Anywhere

Work Experience

Bilingual Remote Healthcare Customer Service Representative Medicare Health Services Tampa, FL

April 2025 to February 2026

• Provided support to members in English & Spanish via phone, email, and chat.

• Maintained accurate CRM records while ensuring HIPAA compliance

• Scheduled appointments, processed pre-authorizations, and resolved member concerns efficiently Bilingual Remote Phone Interviewer

Siena College Research Institute New York, NY

May 2024 to April 2025

• Conducted 350–450 outbound calls daily for surveys and research

• Maintained excellent attendance and phone etiquette

• Successfully persuaded participants to complete surveys Bilingual Remote Customer Service Agent For Pet Recovery Company Pet Recovery Services Tampa, FL

February 2020 to May 2024

• Assisted customers with rescue and recovery services, billing, and renewals.

• Ranked Top 5 in sales and enrollments, increasing company revenue.

• Handled sensitive customer interactions with empathy and efficiency.

• Utilized Salesforce for account management and data entry Customer Service Agent and Marketing Research, Technical Troubleshooting, and Order Support Representative

GENERAL SOLUTION SERVICES Tampa, FL

March 2018 to February 2020

• Provided bilingual technical support and troubleshooting

• Resolved escalated issues to improve customer retention

• Documented interactions in CRM, met and exceeded performance targets Online Sales Manager, Customer Service Representative, Warehouse Management, Receptionist

GINISIS ONLINE SALES Tampa, FL

January 2014 to March 2018

• Managed customer service, sales, inventory, and warehouse operations

• Improved process efficiency by 20%

• Trained and mentored team members

Vending Business Manager, Customer Service Assistant, and Troubleshooting, Shipping and Receiving

STAR VENDING South Florida, FL

2008 to 2018

• Managed daily operations, inventory, and customer service.

• Built strong customer relationships and resolved service issues. Imaging Technologist / Office Manager

Open Imaging Medical Services South Florida, FL

June 1995 to May 2010

• Managed patient scheduling, office operations, and staff supervision

• Assisted physicians and patients during procedures Education

High school diploma or GED

Miami Lakes Senior Miami, FL

Imaging Technology (Associates Degree In Science)

MIAMI DADE COLLEGE Miami, FL

1994

Skills

Bilingual Client interaction via phone calls Software troubleshooting Medical terminology Healthcare Communication Strong Skills Live chat Office management Computer operation Communications Strong Skills HIPAA Dispatch Call Center Computer skills Organizational Strong Skills Customer Support, General Troubleshooting and Complaint Issues Strong Skills Order processing Bilingual English And Spanish Fluently and Precise (Speak, Read, and Write) Strong Skills. Phone communication Account management Accounting Customer Care Windows Computer hardware Time Management & Multitasking Call center experience Phone Etiquette Data Entry

& Documentation Upselling & Customer Retention Time management Organizational skills Salesforce CRM Software Emergency scheduling Inventory Management Faxing Filing Printing Scanning Emailing Mail Phone Calls Stocking Technical Troubleshooting Productivity software HIPAA compliance management Scheduling And Confirming Appointments Strong Skills HIPAA & Healthcare Compliance IT support On-site technical support Fast Paced Call Center Experienced Office Management Analysis skills Conflict Resolution & De-escalation Medical office experience Spanish Sales Experience Phone call management Communication skills Shipping And Receiving Computer Literacy Administrative experience Customer Service Experience Strong Skills. Remote Work Tools (Teams, Google Suite, VPN) Inside sales Customer relationship management Order entry Customer support High-Volume Inbound/Outbound Calls Business Management Computer vision Medical Terminology Receptionist Phone etiquette Customer support experience within finance industry Search engines Microsoft Excel CRM software Supervising experience Technical support via email CRM Systems (Salesforce) Problem solving Dispatching Sales Call center Conflict management Technical support Outbound calling Employee relationship building Office experience Data entry Translation Data analytics Maintenance inventory management Management Dispatch software communication Customer Service & Support (Call Center & Remote) Clerical Experience Hand Tools For Projects and Selective Repairs Help desk Languages

English - Fluent

Spanish - Fluent

Certifications and Licenses

GLOBO SPANISH ENGLISH BILINGUAL INTERPRETER

May 2025 to Present

The certificate states that I have been tested, passed, and certified as a bilingual interpreter in Spanish and English Language.

Additional Information

Authorized to work in the US for any employer

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