Remote Booking & Scheduling Specialist

Heather Aguilera

Booking and Scheduling Specialist

***********@*****.*** Henderson 702-***-****

Summary

Dedicated and detail-oriented professional with over 15 years of experience in patient advocacy, care coordination, and administrative support within medical settings. Proven ability to manage complex surgery scheduling, insurance authorizations, and pre/post-operative care. Skilled in EMR systems, telehealth, and ensuring HIPAA compliance. Eager to leverage extensive background in streamlining workflows and enhancing patient communication to excel as a Remote Booking & Scheduling Specialist.

Work Experience

Office Manager / Care Coordinator, VipSurg, Las Vegas 08/2020 – Present

Orchestrate all patient care, including surgery scheduling, insurance verification, and authorizations.

Function as the primary liaison for patients and providers, ensuring seamless pre- and post- operative care coordination.

Maintain an efficient office workflow within a high-volume surgical practice. Patient Advocate / Care Coordinator, MiVip, Las Vegas 07/2011 – 02/2020

Acted as the primary liaison for patients preparing for surgery, addressing all inquiries and concerns.

Managed insurance authorizations and meticulously coordinated pre- and post-operative appointments.

Enhanced patient satisfaction by streamlining communication channels between patients and medical providers.

Back Office Medical Assistant, Pulmonary Associates, Las Vegas 07/2009 – 04/2011

Secured insurance authorizations and performed diagnostic testing, including allergy tests and pulmonary function tests (PFTs).

Administered prescribed injections and coordinated prescription refills under direct physician supervision.

Back Office Medical Assistant, Podiatry (Dr. Feldman), Las Vegas 02/2007 – 07/2009

Supported patient care during hospital and nursing home rounds; managed all back-office responsibilities.

Executed casting for orthotics and conducted diagnostic procedures such as Ankle-Brachial Index (A.B.I.) tests.

Back Office Medical Assistant, Foothills Pediatrics, Las Vegas 01/2006 – 09/2006

Provided comprehensive support for pediatric care, including administering vaccinations, conducting physical examinations, and assisting with minor procedures. Education

AS, Medical Assisting, High Tech Institute, Las Vegas Skills

Certificates

Nationally Certified Medical Assistant

Remote Patient Advocacy & Care Coordination

Surgery Scheduling & Insurance Authorization EMR/EHR Systems (eMD and others) Telehealth & Virtual Patient Communication HIPAA Compliance & Confidentiality Pre- and Post-Operative Care Support Multitasking & Workflow Management

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