Fast Learner, Team Player, Nightlife Enthusiast

Tabrianna Desenclos

Waterbury, CT ***** +1-203-***-**** *************@*****.***

Professional Summary

I am enthusiastic, self-motivated, reliable, responsible and a hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. Work Experience

CSR - Customer Service Representative

iQor Charlotte, NC

November 2024 to Present

• assist the public with disaster-related inquiries and form submissions responsible for supporting individuals, families, and communities before, during, and after disasters.

• responds to customer inquiries with active listening

• Utilizes standard technology such as computers

•Maintained a calm, professional attitude while handling high-volume or escalated situations.

• Collaborated with team members and supervisors to improve processes and customer experience. PCA

HomeWell Care Services Charlotte, NC

May 2024 to November 2024

• Assist clients with daily living tasks such as bathing, dressing, grooming, and toileting.

• Provide emotional support and companionship to improve the client’s overall well-being. Support clients in mobility and ambulation, including transferring them from bed to chair or assisting with walking.

• Help with meal preparation and feeding, ensuring dietary needs are met.

• Perform light housekeeping and household chores, such as laundry, cleaning, and changing linens, to maintain a safe and clean environment.

PCA

FirstLight Home Care Waterbury, CT

August 2023 to April 2024

• Assist clients with daily living tasks such as bathing, dressing, grooming, and toileting.

• Provide emotional support and companionship to improve the client’s overall well-being. Support clients in mobility and ambulation, including transferring them from bed to chair or assisting with walking.

• Help with meal preparation and feeding, ensuring dietary needs are met.

• Perform light housekeeping and household chores, such as laundry, cleaning, and changing linens, to maintain a safe and clean environment.

PCA Personal Care Assistant

SYNERGY HomeCare Waterbury, CT

May 2023 to April 2024

• Assist clients with daily living tasks such as bathing, dressing, grooming, and toileting.

• Provide emotional support and companionship to improve the client’s overall well-being.

• Support clients in mobility and ambulation, including transferring them from bed to chair or assisting with walking.

• Help with meal preparation and feeding, ensuring dietary needs are met.

• Perform light housekeeping and household chores, such as laundry, cleaning, and changing linens, to maintain a safe and clean environment.

Retail Sales Associate

Rainbow Shops Waterbury, CT

November 2022 to October 2023

•Greeting customers and provided product knowledge to help them find items that met their needs.

•recommended products, upsold additional items, and supported store sales goals.

• stocking shelves, handling financial transactions. PCA Personal Care Assistant/CNA

Waterbury Gardens Nursing and Rehabilitation Waterbury, CT February 2020 to December 2021

• Assist clients with daily living tasks such as bathing, dressing, grooming, and toileting.

• Provide emotional support and companionship to improve the client’s overall well-being. Support clients in mobility and ambulation, including transferring them from bed to chair or assisting with walking.

• Help with meal preparation and feeding, ensuring dietary needs are met.

• Perform light housekeeping and household chores, such as laundry, cleaning, and changing linens, to maintain a safe and clean environment.

Education

Upper secondary education

Skills

Bathing assistance Spreadsheets Casual dining experience Data verification Personal grooming assistance Medication management Patient service Phone reception Home health Caregiving Meal assistance Attention to detail Greeting customers Food safety Phone call management Customer relationship building Patient comfort PCA Order taking Food handling Coffee shop Packaging Driving Mobility assistance Housekeeping assistance Customer service Organizational skills House cleaning assistance Meal preparation Interpersonal skills Data entry Administrative experience Microsoft Office Microsoft Excel Working with individuals with disabilities Customer inquiry handling Sales Barista experience Toileting assistance Phone communication Laundry Interpersonal communication Senior care Home care Cash handling In-home experience Home & community care experience Languages

English

Additional Information

Authorized to work in the US for any employer

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