Retail Keyholder - Customer Service & Operations Leader

DONNA VANBENNEKOM

********@*****.*** 616-***-**** Sand Lake, MI 49343

Summary

Resourceful Retail Keyholder known for high productivity and efficient task completion. Skilled in customer service, inventory management, and sales techniques. Excel in communication, leadership, and problem-solving to enhance team performance and achieve store objectives. Committed to providing exceptional customer experiences through effective collaboration and operational excellence.

Skills

Customer service

Cash handling

Inventory management

Visual merchandising

Staff training

Team collaboration

Sales strategy

Conflict resolution

Time management

Process optimization

Communication skills

Attention to detail

Problem solving

Employee training

Loss prevention strategies

Cash handling accuracy

Merchandise display

Store operations

Daily reporting

Workplace safety

Customer service management

Opening and closing coordination

Task delegation

Front end operations

Drawer counting

Experience

Dollar General Gowen, MI

Retail Keyholder

02/2026 - Current

Assisted customers with product selection and answered inquiries.

Managed cash register operations and processed transactions accurately.

Organized merchandise displays to enhance store presentation.

Dollar Tree Cedar Springs, MI

Assistant Manager

12/2024 - 02/2026

Assisted in managing daily store operations and ensuring smooth workflows.

Trained new staff on customer service standards and operational procedures.

Coordinated merchandise displays to enhance product visibility and appeal.

Education and Training

Sparta High School Sparta, MI

05/1999

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