Investigation Professional with Litigation Expertise
Resume:
Crystal Kelly
Private Investigator
Lombard, IL *0148
*******@*******.***
• Conscientious of clientele budget and deadlines
• Exceptional court record researcher
Work Experience
Contracted Private Investigator
Hanrahan Investigations - Westchester, IL
January 2017 to Present
Specialized in litigation support and corporate intelligence gathering for personal injury, toxic tort, product liability and insurance defense.
• Developed investigation plans and strategies for obtaining evidence, witness cooperation and conclusions
• In-depth background investigations on individuals, small businesses and corporations
• Obtained documentary evidence from government agencies nationwide such as federal and state courts, police departments, EPA and OSHA
• Prepared and finalized complex investigative reports and surveillance timelines
• Located, contacted and interviewed witnesses; prepared sworn witness statements and affidavits
• Worked independently and as a team; directed and managed investigative staff across multiple fronts
• Conducted on-foot and video surveillance of subject’s day to day activities, frequently lasting at least 10 hours a day
• Process of service and completion of corresponding sworn affidavits Customer Service Representative
ABRA Auto Body & Glass - Elmhurst, IL
March 2016 to October 2016
CSR duties included Account Receivables management
• Scheduled appointments per insurance agent and direct customer contact
• Maintained proactive contact of vehicle status with detailed explanations of repair process
• Provided convenient accommodations making rental car and/or tow arrangements on behalf of customers
• Created and maintained Repair Order files both hard copy and electronically in accordance with insurance company’s and ABRA polices and procedures
• Handled account receivables, manual sales adjustments and collections from insurance companies and vehicle owners
• Verified accuracy of part orders, deliveries and invoices
• Ordered and maintained office and shop supplies
Retail Store General Manager - primary Visual Merchandiser, Inventory and Product Purchaser
Sparkle Again Boutique - Lombard, IL
December 2014 to February 2016
Lombard, IL December 2014 - Feb 2016
Retail Store General Manager - primary Visual Merchandiser, Inventory and Product Purchaser.
• Space/Merchandise planner
• Developed effective promotional and marketing advertisements updating social media websites with fresh and attractive advertisements on a daily basis
• Scheduled weekly meetings with owners and staff to discuss business development and promotional techniques
• Consistent communication with customers and vendors; provided creative and attentive guidance to fit customers needs; brand awareness and sizing
• Demonstrated creative talent and effective visual marketing with recognized window displays and store layout
Data Entry Representative, Court Service Specialist The 18th Judicial Circuit Court Clerk's Office - Wheaton, IL November 2004 to August 2013
Clerked for Civil and Criminal divisions, intermediately.
• Detailed data entry of civil and criminal traffic motions, pleadings and court orders; close review to maintain an accurate record, and correct entries and documents as authorized
• Generated civil and criminal case files: review, analyze and interrupt each complaint; issue summons and schedule return dates pursuant to statute and judicial timeframe
• Prepared required documents for service: extracted information from filings and court orders, prepared correspondence via Microsoft Office, completed certified mailing or sheriff certificate for service
• Provided and assisted court personnel and the public with completing the proper court forms; handled telephone and in-person inquires, processed all mail correspondence
• Collected, calculated and processed payment for filing fees, service fees, and court fines and costs Education
Northern Illinois University College of Law - DeKalb, IL August 2013 to December 2014
Bachelor of Arts in Criminal Justice
Roosevelt University - Chicago, IL
December 2012
Skills
• Investigations
• Report Writing
• time management
• Word
• Legal Research
• Surveillance
• Legal Drafting
Certifications and Licenses
Licensed Private Investigator State of Illinois (PERC) Present
Additional Information
• Highly organized and detailed-oriented; ability to manage cases and meet deadlines within budget
• Profound knowledge of civil and criminal court procedures and rules, case filings, and statutory law for both state and federal
• Ability to strive in a demanding atmosphere with quick resolution by forming resourceful and ethical decisions
• Proficiency in capturing and the overall production of investigation footage and reports for personal injury litigation and toxic tort defense
• Famaliarity with investigative databases (TLOxp and IRB), court records, and legal research and citation (LexisNexis and Westlaw)
• Licensed Private Investigator in the State of Illinois
• Notary Public in the State of Illinois
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