Operations Leader with Customer Expertise

Rose Almodovar

Wendell, NC ***** 984-***-**** ************@*****.***

Objective

Hardworking professional with an extensive history of customer service-related jobs willing to take on any task to support the team and help the business succeed. Offers strong customer relations skills and attention to detail. Looking for long-term employment in hopes of moving upward in the company.

Skills

●Bilingual

●Staff training and development

●Operations Management and employee scheduling

●Cost Reduction and product and service knowledge

●Organized and efficient

●Self-motivated with excellent communication skills

Experience

Assistant Manager BNE January 2021 - Current

I help the owner of the store run operations smoothly by independently handling day-to-day requirements.

Maintain operational performance by skillfully handling opening and closing tasks.

I've improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.

Responsible for adjusting to multiple demands and shifting priorities in a fast-paced work environment.

Manager Hardee's Zebulon, NC June 2015 - January 2020

I was responsible for all hiring, training, and ensuring the satisfaction of customers.

My duties included opening and closing the store, counting merchandise, and making sure all food was prepared, stored, cooled, and delivered at the proper temperature.

I coached all employees and confirmed that they were following company policies.

Established rapport with the general manager, always made sure all inventory was accounted for, and optimized profits by controlling costs.

Customer Service Representative Cricket January 2012 - December 2012

Informed customers of promotions and special offers to increase sales.

Met personal, team, and company goals in a customer service environment.

Built trusting relationships with customers to better understand their needs.

Delivered fast and friendly service to handle questions and service complaints.

Cashier Dunkin Donuts August 2009 - May 2011

I performed various monetary tasks, including, but not limited to, handling accounts, customer transactions, and the opening and closing of registers.

I exercised multi-tasking skills in order to keep products adequately stocked and maintained store cleanliness standards while still putting the customer first.

Assisted in the training of new hires in a fast-paced customer service-oriented job.

Flourished as a team player in a diverse work environment.

Education

General Educational Development Diploma

Service Safe Certification

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