Operations Dispatcher & Safety Coordinator Expert
Resume:
Shannon Smith
Rochester, NY *****
************@*****.***
Professional Summary
To secure a position that will allow me to expand upon the business acumen that I have acquired and build a strong foundation of leadership that will support any team endeavors. Work Experience
GSOC Analyst
Allied Universal-Rochester, NY
April 2015 to Present
CCTV, Safety. CPR/AED, Patrols, building monitoring shift supervisor, AED, CPR/working with Siemens fire panels. Provided escorts and building systems upkeep. Fire safety checksexperience. GSOC analyst Dispatcher/Supervisor
Cascades recovery-Rochester, NY
February 2025 to September 2025
Dispatch supervisor I manage and schedule trucker accounts. Traffic logistics where I manage and communicate for deliveries as well as pickups. Microsoft, excel spreadsheets for trucker info, tracking of trucks, management of personnell.
Dispatcher
Gannett Fleming (NYSDOT)-Rochester, NY
January 2019 to May 2025
1. Dispatcher - Monitor Highways in seven counties via CCTV 2. Clerical duties
3. Customer service
4. Answer phones
5. Send out crews to repair signs/signals etc
TES SYSTEMS (University Of Rochester Medical Center) April 2023 to July 2023
CSC Facilities Dispatcher - Dispatched Technician, managed service request,created service tickets, emergency monitoring, and acted as centralized support system for hospital. Fire Life Safety Director
Metro One LPSG-Rochester, NY
October 2023 to May 2024
In this position I made sure a building had all necessary fire safety precautions, plans and working emergency equipment. On boarding hiring and recruitment of employees. Lead supervisor, Kronos exeprience.
Accounting Rep
Sutherland group-Rochester, NY
November 2015 to May 2016
I worked with turbo tax I use to implement formulas in customers tax program if they were unable to ad lines of code to make program function correctly while processing taxes Security
Buffalo Bills-Buffalo, NY
August 2014 to December 2015
patrols of grounds, monitoring field and stands for unusual activity fire safety Store Manager
Bridgeway Liquor and Wines-Rochester, NY
May 1999 to November 2014
POS, Inventory, Stock, Advertisement, promotions, and Supervising over staff of Four, Co Owner/tax accounting/
Accounts Receivable Clerk
Doan Dodge-Rochester, NY
June 2007 to November 2008
Cash handling,ad hoc,credit cards checks and deposits. Balance of daily incoming funds etc. Student Security Officer
The State University College at suny Buffalo-Buffalo, NY August 1994 to May 1998
Patrols, escorts, building checks, monitored cameras and drove patrol and troubled car Van Student supervisor
Dispatcher/Supervisor
Education
Accounting (B.S. In Accounting/Business Studies)
The state University College At Suny Buffalo-Buffalo, NY August 1993 to May 1998
Computer Science (regents)
Wilson magnet-Rochester, NY
September 1989 to June 1993
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