Multi-Unit Operations Leader and Turnaround Expert

Rachel Jalali

Las Vegas, NV 651-***-**** ***************@*****.***

Multi-Unit & Regional Operations Leader

Dynamic operations leader with extensive experience managing multi-unit restaurant operations and entrepreneurial businesses. Proven ability to drive profitability, improve operations, and develop high-performing teams. Recognized for achieving Quartile 1 & 2 performance rankings and successfully turning around underperforming locations.

Core Competencies

Multi-Unit Operations • P&L; Management • Team Leadership & Development • Operational Turnarounds • Labor Optimization • Food Safety & Compliance • Inventory Management • Customer Experience Professional Experience

Einstein Bros. Bagels — Multi-Unit Manager 2018–Present

• Lead multiple locations overseeing General Managers, financial performance, labor budgets, and operations.

• Achieved Quartile 1 & 2 rankings while improving performance in struggling locations.

• Reduced turnover through structured hiring, training, and leadership development. Chipotle Mexican Grill — Training General Manager 2015–2018

• Trained and developed new managers across locations.

• Improved scheduling, labor efficiency, and P&L; performance.

• Led operational excellence initiatives improving customer satisfaction and team productivity. Domino's Pizza — General Manager 1996–2009

• Managed full restaurant operations including staffing, scheduling, and financial performance.

• Controlled labor, inventory, and food costs while maintaining strong service standards.

• Developed high-performing teams through coaching and training. Rachel’s Save & Rave Thrift Store — Owner/Operator 2009–2014

• Managed retail operations including merchandising, inventory, marketing, and customer service. A to Z Remodeling — Residential Renovations 2014–Present

• Manage residential renovation projects including demolition, flooring, painting, landscaping, and repairs. Education

High School Diploma

Location & Availability

Las Vegas, NV Open to Remote & Travel-Flexible Opportunities

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