Professional Coordinator with 8+ Years Experience

Kristyn M. Dixon ****************@*****.***

Philadelphia, PA 19151 484-***-****

Professional Coordinator with over 8 years of experience in multiple environments to include a major Pharmaceutical company, a Nursing facility, and Cardiology Health Care center.

Computer & Other Skills: Microsoft Office Suite, Veeva Vault, E-shop Floor, Event Planning & Coordination & Vendor Management

Related Work Experience

Workplace Coordinator/Facilities Management

Merck Sharpe & Dohme, (CBRE), West Point, PA, Jan. 2023 - Present

Oversaw daily operations including office space management, desk assignments, meeting room reservations, to ensure a well maintained and functional workspace.

Tracked and managed equipment, office supplies and other essentials resources.

Maintained effective communication with colleagues, vendors and other stake holders to ensure smooth operations and a positive work environment.

Identified and resolved issues in a timely manner, working with appropriate resources to find solutions.

Provided excellent friendly customer service to employees of all levels, guests, and vendors.

Adapted to changing priorities and unexpected site issues.

Managed multiple tasks to maintain efficient workspaces and effective operations.

Records Admin. Coordinator/Retention/Lab Ops

Merck Sharpe & Dohme, (CBRE), West Point, PA, Dec. 2021 – Jan. 2023

Assisted manager and took the lead in efforts to analyze and streamline processes related to document creation, storage and retrieval.

Assists with systems upgrades.

Added new material to file records and created new files as necessary.

Sorted and classified information according to all guidelines (content, purpose, user criteria, chronological, or numerical order).

Conducted data retrieval from files in response to requests from authorized users. Maintained records of materials filed or removed using logbooks and the computer.

Performed file maintenance including moving items to archives according to set guidelines.

Utilized Veeva Vault and E-shop Floor systems.

Membership Growth Consultant

Dedicated Senior Medical Center, Philadelphia, PA, March 2021-Sept. 2021

Planned, coordinated, and executed local community events (e.g. Information tables, health fairs, doc talks, etc.) to help reach the medically underserved (Medicare-eligible seniors, age 55+).

Conducted meetings with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the Chen Med value proposition.

Partnered with community officials, businesses, and senior outreach programs to develop initiatives to drive new patient growth.

Scheduled on-going meetings with Plan agents, independent brokers, and the senior community to deliver solutions for customer requests.

Managed vendors through event planning and negotiated contracts to ensure event participation.

Coordinated necessary insurance agents and/or broker presence at all events to ensure patient enrollment.

Medical Records Specialist

Integrated Resources, Doylestown Health Cardiology at Huntingdon Valley, PA, Aug. 2019-Jan. 2021

Prepared reports for state auditing of medical charts.

Completed client intake and discharge forms.

Performed transcription of numerous patient letters dictated by the physicians.

Handled high volume call center phone lines on a daily basis.

Performed general duties which included filing, copying, and maintaining an organized work environment.

Organized Medical Records, adapt to ever-changing directives and environmental demands.

Managed inventory and ordering of all office supplies.

Contemporary Staffing, Independence Blue Cross, Philadelphia, PA

Customer Service Representative, Sept. 2016-June 2019

Managed customer service duties at a high-volume call center.

Built excellent rapport and relationships through open and interactive communication.

Identified and assessed customers’ needs to exceed expectations.

Provided comprehensive data entry and reporting, utilizing all available methods and tools.

Met required personal customer service targets and team performance quotas.

Education

Certification in Cosmetology and Hairstyling

Empire Beauty School Philadelphia, PA, Sept. 2005

Liberal Arts Studies (Credits Achieved)

Community College of Philadelphia PA.

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