Customer Service & Caregiver Specialist Resume Title
Resume:
Shawana Smith
Customer Service Associate
Jackson, MS 39212
******************@***********.***
Seeking a career that gives me the provision of leadership, guidance and management and that will also, give me the ability to further my knowledge and utilize my exceptional skills. Work Experience
Direct Caregiver
Faith & Hope Independent Living - Jackson, MS
January 2017 to Present
Oversee every aspect of my client needs.
● Responsible for implementing daily activities and basic household chores for elderly client.
● Manage personal affairs for client.
● Communicate with family members on a daily basis requiring the welfare of client.
● Have to be very attentive to details because client has specific rules and schedules that has to be constantly upheld and very specific dietary and physical rules that had to be followed. Customer Service Associate
JC Penney - Ridgeland, MS
February 2016 to June 2016
• Communicating with customers either by telephone or in person to provide further additional information regarding products or services.
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized needs.
• Stays current on retail center merchandising products and ensuring proper display of all retail area products.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Maintains a safe, clean, and orderly retail area.
• Provides and outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. Information Service Assistant
AT&T - Jackson, MS
April 2008 to May 2011
Analyzed and resolved customer issues and trouble reports based on analysis from a mechanized system.
● Ensured the customers on proficient service by handling their issues prompt and precise.
● Explained the nature of problems to the customers and negotiated repair commitments.
● Routed trouble tickets to other departments to receive appropriate and proper status on each ticket to resolution.
● Upholder strong customer service standards for greetings, phone calls, and to expedient customers on responses.
Direct Caregiver
Oxford Health Care Services - Jackson, MS
July 2007 to February 2008
Overseen every aspect of client needs.
● Responsible for implementing daily activities and basic household chores for elderly client.
● Managed personal affairs for client.
● Communicated with family members on a daily basis requiring the welfare of client.
● Had to be very attentive to details because client had specific rules and schedules that had to be constantly upheld and very specific dietary and physical rules that had to be followed. Administrative Assistant
MS Home Service - Ridgeland, MS
October 2005 to July 2007
Established new clients' accounts and maintained the updating of all files.
● Set clients' appointments and performed billing for home health services.
● Established company meetings, and prepared homemakers schedules.
● Produced and distributed the correspondence memos, letters, faxes, forms, answered and directed multi-line phone calls
● Submitted and reconciled expense reports
Education
Jackson State University
August 2013 to May 2016
Certificate in Medical Billing and Coding
Hinds Community College - Raymond, MS
January 2009 to May 2013
Skills
Customer Service, Call Center, Customer Care, Care Giver, Direct Care, Home Care Additional Information
• Knowledge in the designs and implementations of healthcare compliance programs.
• Strong understanding and knowledge of medical billing, and coding to ensure compliance with the changes and modifications of federal and state regulations.
• Highly effective at recognizing program problem areas and generating solutions.
• Excellent oral and written communication skills including report writing.
• Detailed organizer, coordinator and advocate in medical program compliance
• Ability to resolve various issues or problems
• Proficient in MS Word, Access, and PowerPoint; Internet applications
● Excellent time management skills and ability to multi-task and prioritize work
● Proven administrative or assistant experience
● Knowledge of office management systems and procedure
● Strong organizational and planning skills
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