Remote Work Specialist - HR, Admin, Accounting, Customer Service
Resume:
Brandiash “Aisha” Sibley
Remote/Online Work Specialist HR & Business Administration Accounting & Customer Service
**************@*******.*** **************@*****.***
Professional Summary
Motivated and versatile professional with 5+ years of experience in customer service, human resources, payroll, accounting, and administration. Skilled in remote team collaboration, leadership, and client support with proven ability to streamline workflows, resolve complex issues, and improve efficiency in fast-paced environments. Strong background in HR systems, payroll processes, and business operations, combined with excellent communication and problem-solving skills. Looking to use expertise in remote customer service, HR support, payroll, or administration.
Below are remote jobs I have done in the past to support my credibility.
Professional Experience
Freelance Business & HR Consultant Remote Self-Employed 2023 – Present
• Provided virtual HR support including recruitment, onboarding, employee documentation, and compliance assistance.
• Managed bookkeeping, payroll, invoicing, and financial reporting for small business clients.
• Designed and implemented systems that improved client operations, efficiency, and cost savings.
• Assisted with employee relations, conflict resolution, and policy documentation.
Virtual Assistant & Administrative Specialist Remote Self-Employed 2021– 2022
• Coordinated schedules, emails, and communication channels for multiple entrepreneurs.
• Produced reports, conducted research, and supported marketing campaigns.
• Streamlined workflows by implementing digital tools, automation, and CRM systems.
• Provided customer service support including responding to inquiries and managing client databases.
IT & Technical Support Freelancer Remote Self-Employed 2021 – 2024
• Delivered IT troubleshooting, CRM setups, and website testing for clients.
• Assisted clients in software installations, data migration, and online system integrations.
• Trained clients in using collaboration tools (Google Workspace, Microsoft Office, Slack, Trello).
Lead Customer Service & Payroll Assistant Pro vantage Isle Hattiesburg, MS (On-site & Remote) 2018 – 2020
• Supervised and trained a team of 5+ customer service representatives, ensuring high-quality service delivery.
• Helped with payroll processing, timesheet validation, and employee updates.
• Provided front-line support via phone, email, and chat, resolving billing and HR-related inquiries.
• Maintained a 95% customer satisfaction rating while reducing payroll discrepancies by 20%.
Education
Colorado Technical University-
Coursework toward Bachelor’s in Human Resources, Business Administration & Management (2021-2023), (2025)
Associates level studies in Business Administration & Accounting (2020 – 2025)
Wayne County High School — Waynesboro, MS
Class of 2018 (Graduated Early, December 2017)
Key Skills
• Remote Customer Service: Phone, email, chat, CRM support
• HR Administration: Onboarding, documentation, compliance, employee relations
• Payroll & Accounting: Payroll processing, bookkeeping, QuickBooks, budgeting
• Business Administration: Workflow design, operations management, reporting
• Technical Tools: Microsoft Office, Google Workspace, ADP, Paycom, Workday, Trello, Asana, Slack
• Leadership: Training, team supervision, performance monitoring
• Communication: Client relations, conflict resolution, professional writing
Certifications & Training
• HubSpot Academy – Inbound Marketing & Sales
• LinkedIn Learning – Remote Work Foundations
• Coursera – Introduction to Project Management
• QuickBooks Online – Accounting Basics
• Google – Professional Certificate in Workspace Tools
• Coursera – Human Resources Management & Compliance
• LinkedIn Learning – Payroll Fundamentals
• Coursera – Leadership & People Management
• Remote Work Professional Certificate – Remote Work Academy
Projects & Highlights
• Established a virtual HR & bookkeeping consulting practice supporting small businesses remotely.
• Developed and sold digital products including workbooks, planning tools, and productivity guides.
• Supervised customer service teams, implementing training programs and performance improvement plans.
• Supported clients in streamlining business operations and improving customer satisfaction.
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