IT Professional with CPA-ready Accounting Focus

Charles Michael Sosa II

EDUCATION:

Bachelor of Science - Telecommunications Mgmt. DeVry University: 10/96 - 3.94/4.0

Master’s (MBA) - Project Management – Keller Graduate School: 08/08 - 3.85/4.0

Cell Phone: 909-***-****

Alternate Phone: 310-***-****

**********@*****.***

An approachable people person, a dependable and effective asset to any team. Affable, proactive and adaptable

PROFESSIONAL SUMMARY: Over twenty years of progressive IT experience including:

Over 25 years of experience in Technical Support and Project Management in the Telecom/Computer Networking industry, working with teammates, installers, LECs and IXCs to maintain Project Development & solve a myriad of technical issues.

Extensive daily customer interaction, troubleshooting and training: from end users up to the Executive level.

Successfully managed the installation of thousands of Video Conferencing units for various customers nationwide.

Experience with PC, audio/visual equipment, network CPE, wiring closet and connectivity troubleshooting/repair.

Possess sufficient college credits to qualify to take CPA exam. Transcripts available upon request.

HARDWARE/SOFTWARE:

Router/Gateway/Gatekeeper Config, Cisco/Codian Bridging, H.320/323, X.25, Corporate LAN/WAN/Windows Support, Wireless &

Switched Technologies, Network Design/Installations, Corporate Help Desk Technologies, Network Traffic Engineering, Voice/Data/

Telepresence, Network Admin, Project Management, Logitech/Crestron/AMX touch-panels, SIP, MS Teams, Zoom and Extron Cert.

EXPERIENCE:

City of Hope/Infinite Computer Solutions, Duarte, CA June 2018 to June 2024

Senior AV Technician, Customer Service

Day-to-day support: customers at all levels within the organization, including troubleshooting, device connection and training.

Support/monitor various meeting rooms: Logitech MTRs, PC based systems & codecs controlled by different touch interfaces.

Connect to remote computers via Dameware or MSTSC to perform various tasks prior to or during Executive meetings.

Assist in usage of Zoom & MS Teams VTC interface and integration of data collaboration to facilitate meetings over distance.

Set up/support Executive meetings: monitor teleconference participants and display/secure documentation as needed.

Open/Close/Assign A/V tickets to A/V team from City of Hope’s Service Now ticketing console. Document & distribute.

GBH Communications, Monrovia, CA September 2016 to June 2017; November 2017 to January 2018

Project Manager, Audio & Video Teleconferencing installations

Oversee Video Teleconferencing System installations for GBH’s customer, US Foods (over 100 systems), nation-wide:

Interact with various subcontractors (Media Centric, VCAV, Clearvision…) to oversee the installation of Polycom Real Presence 500 series systems equipped with Real Presence Touch panels and Eagle Eye (both Producer & Director) cameras.

Assure proper equipment is delivered to locations prior to dispatch. Refer to wiring diagrams to confirm cable types/lengths.

Utilize the Microsoft Lync (Skype) capabilities to integrate telephony functionality into the Polycom system.

Work hand-in-hand with GBH’s Techshield helpdesk to troubleshoot and resolve various integration issues.

Farmers Insurance/Alliance Telecommunications, Agoura Hills, CA

VTC/Audio Visual Support Site Lead November 2015 to April 2016

Site Video Teleconferencing Lead, Farmers Insurance Agoura Hills: assuring smooth, timely operation campus-wide:

Install, test, troubleshoot & operate Polycom VTC equipment for Farmers Insurance. Assist Farmers staff as needed.

Support all employees from the laymen to the Executive level with various VTC/Audio Visual needs.

Support all campus Audio Visual equipment in numerous rooms. Troubleshoot equipment.

Work with Farmers VNOC to set up calls. Address meeting (connection) issues as needed.

Oversee house wiring closet (MDF/IDFs). Patch circuits, document & work with Telco.

The Boeing Company/Dell Computing, Huntington Beach, CA

VTC Site Lead: DESIGN, IMPLEMENTATION & SUPPORT June 2004 to April 2015

Site VTC (Video Teleconferencing) Lead, Boeing Huntington Beach: guaranteeing efficient, real-time action campus-wide:

Install, test, design & implement Tandberg and Cisco VTC equipment for the Boeing Company. Assist customers as needed.

Schedule, execute & run meetings for users via Cisco-Codian bridging systems, using both H.320 & H.323 standards.

Project Management: assure that contingencies are addressed & networks are compatible with hardware, in proper protocol.

Interface with both customers and vendors, maintaining professional relationships and easing laymen’s technical hesitancy.

SECRET CLEARANCE: Connect Secret VTC meetings for Boeing: Key KIV – Physical & logical encryption keys.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate