Accounting & Customer Service Professional Resume

Anita Duncan

***********.**@*****.*** 626-***-**** Monrovia, CA 91016

SUMMARY

Accounting professional with 20 years' experience in financial management, account reconciliation, and regulatory compliance. I am an expert in data analysis, billing resolution, handling account escalations, vendor performance, using automated systems. Seeking a Business Analyst, Accounting, Customer Service role to leverage expertise in financial analysis, account management, and process improvements.

WORK EXPERIENCE

Ultimate Staffing Pasadena, CA

Accounting Clerk January 2026 -Present

•Checking for accuracy in reports, figures and postings.

•Reconciling and reporting any discrepancies found in the records.

•Maintaining accounting file systems through meticulous filing and scanning, while ensuring quality control.

California Fair Plan Property Insurance Los Angeles, CA

Accounting Assistant Jul 2022 - Mar 2025

•Processed premium receipts with accuracy and efficiency, ensuring timely updates to policyholder accounts.

•Assisted in resolving discrepancies related to payment remittances, handled escalation accounts and contributed to customer satisfaction and operational continuity.

•Maintained accounting file systems through meticulous filing and scanning, while ensuring compliance with federal and state regulatory requirements.

•Recorded all daily financial transactions to ensure accurate and timely reporting of payments.

Anthem Inc. Woodland Hills, CA

Member Billing Specialist Jun 2019 - Jul 2022

•Managed and updated enrollment database, ensuring accurate transaction reconciliation as evidenced by daily reports.

•Produced timely member communications and conducted regular quality assessments to maintain service standards.

•Maintained premium bill account accuracy, identifying and resolving discrepancies through payment adjustment notices and comprehensive audits.

•Audited accounting records and journal entries to ensure strict compliance with Generally Accepted Accounting Principles (GAAP).

Orion Solutions Group Santa Fe Springs, CA

Accounting Specialist (Contract) Oct 2017 - Dec 2018

•Managed cash inflow and collections, successfully reducing outstanding payments by identifying underlying issues and negotiating payment solutions with clients.

•Maintained and updated Aging Reports, ensuring management was informed of critical account statuses and collaborated with Account Management to address client concerns.

•Implemented continuous improvement strategies to enhance customer satisfaction and monitored vendor performance against contractual obligations and metrics.

Century Group Glendale, CA

Accounts Specialist (Contract) May 2017 - Jun 2017

•Managed and reconciled accounts receivable ledger, ensuring accurate posting of all payments and resolution of billing discrepancies.

•Conducted thorough cost analysis and produced balance sheets, contributing to the maintenance of budgetary controls and financial accuracy.

•Verified, classified, and recorded financial transactions, facilitating the reconciliation of purchase orders with invoices for major accounts.

Accounting Principals Inc Burbank, CA

Accounts Receivable/Billing Specialist (Contract) Jun 2016 - Aug 2016

•Managed financial reporting and reconciliation processes, ensuring accurate representation of the company's financial status for key vendor accounts, including Target and Wal-Mart.

•Facilitated financial planning by delivering presentations on current financial health and future projections to company management.

•Supported accounts receivable operations by conducting collection calls, analyzing aging reports, and assisting with client invoicing, enhancing departmental efficiency and accuracy.

AT&T Commerce, CA

Accounts Receivable Representative Aug 2003 – Oct 2015

• Managed customer inquiries, complaints, and billing issues, providing timely payment solutions and resolving service-related problems.

•Collaborated with multiple departments to address customer needs and contribute to special projects, maintaining adherence to company policies.

•Monitored and analyzed accounts receivable, implementing collection procedures for overdue accounts to optimize financial health.

•Enhanced customer retention by providing attentive service and resolving escalated concerns with effective communication and problem-solving skills.

County of Riverside Riverside, CA

Accounting Assistant II Jun 2002 – Jun 2003

•Streamlined invoice and payment transaction processes, ensuring accuracy and punctuality in collaboration with the Accounts Payable team.

•Formulated and updated the Material Management Department's policies and procedures manual, aligning with company regulations and enhancing operational efficiency.

EDUCATION

University of Phoenix Ontario, CA

Bachelor of Science, Business Administration August 2002

University of Phoenix

Certificate, Human Resource Management, Zenger Miller Certificate, Leadership, Franklin Covey Certificate, Time Management

SKILLS

MS Excel • PowerPoint • Visio • Word • Outlook • Access • PeopleSoft • Sap • QuickBooks

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